GBS Process Improvement and Analytics Lead
Job Location:
Quezon City - Philippines
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
Role and Responsibilities
The GBS Process Improvement & Analytics Lead is responsible for designing deploying and sustaining a standardized continuous improvement (CI) and performance management capability across the Global Business Services (GBS) Source to Pay (S2P) organization. This role serves as the horizontal engine for transformation enabling the GBS Source to Pay (S2P) function to improve efficiency quality and customer experience through Lean Daily Management analytics process redesign and automation enablement. The role owns the improvement methodology performance cadence and analytics framework while partnering closely with GBS Functional Leads Global Process Owners (GPOs) and Enablement teams. The ideal candidate will bring strong business acumen in process improvement analytics and Lean principles with the ability to design deploy and sustain datadriven performance management and continuous improvement to ensure processes are efficient scalable and aligned with enterprise objectives.
Accountabilities
Global Process Development & Lean Daily Management Leadership
- Define and own the GBS Procurement CI strategy approach and standards including use of Copeland systems to support
Develop CI capability across GBS Procurement through coaching training and playbooks
- Establish a repeatable improvement lifecycle (identify prioritize execute sustain)
- Govern a GBS Procurement wide improvement portfolio ensuring alignment to enterprise priorities and value cases
- Provide thought leadership on Lean Six Sigma Kaizen and agile improvement practices
- Design and deploy Lean Daily Management (LDM) routines across GBS Procurement teams
- Establish standard tiered performance reviews visual management and problemsolving routines
- Enable leaders to manage performance through data rootcause analysis and structured escalation
Identify opportunities for simplification automation and digital enablement
- Define and deploy futurestate process improvement solutions including AIenabled analytics Lean Daily Management routines and automation opportunities to systematically identify prioritize and deliver sustainable efficiency quality and value improvements across GBS
- Ensure improvements are sustained through standard work and management routines
- Support and lead GBS Procurement analytics and insights as required including operational/performance metrics (KPI) definition and performance dashboards
Process Improvement Analytics and Transformation
- Drive yearoveryear improvements in efficiency cost to serve cycle time and quality
- Partner with functional leads to translate operational data into actionable insights
- Enable datadriven decisionmaking across service delivery productivity quality and customer experience
- Support benefits tracking and value realization reporting tied to business cases
- Lead crossfunctional process redesign initiatives (endtoend where applicable)
- Support transition from asis to standardized futurestate processes
- Ensure alignment with global process standards and control requirements
Strategic Partnership & Cross Functional Alignment
- Partner with Change and Enablement teams to drive adoption and sustainment
- Actively engage across GBS Procurement locations; regular onsite presence expected
- Promote a culture of improvement transparency and collaboration among site leads and business liaisons across geographies
- Collaborate with functional leadership on strategic initiatives/alignment investment needs etc.
- Work with countries business leaders to review any requests to deviate from the standard process and identify opportunities to maximize alignment
Qualifications and Experience
Essential:
Bachelors degree in finance Accounting Business Administration or a related field
8 years of experience inProcurement SourcetoPay process improvement operational excellence and analytics
- Prior experience in GBS Shared Services or largescale operations
- Demonstrated success leading enterprise or multifunction improvement portfolios
- Strong working knowledge of Lean Six Sigma and performance management
- Experience building and using operational analytics and KPIs
- Proven ability to influence senior stakeholders and drive change
- Strong understanding of S2P controls compliance and financial integration
- Demonstrated success driving transformation standardization and automation
Proven track record of driving process improvements and implementing best practices in a global environment
Excellent analytical problem-solving and project management skills.
Strong communication and interpersonal skills with the ability to collaborate effectively across teams stakeholders and regions.
Passion for sustainability and commitment to aligning processes with organizational sustainability goals
Highly proficient with Microsoft Office Suite
Familiarity with Oracle and procurement systems
Experience with analytics reporting and visualization platforms (Power BI Tableau etc.)
Skilled in gathering understanding and implementing processes
Ability to organize analyze and derive insights from large unstructured data sets
Ability to analyze performance metrics and data to support decision-making and strategic planning
Fluency in English both spoken and written is required
Preferred:
Masters degree in a relevant field
Lean/Six Sigma certification preferred
Updated to be consistent with years of experience requirements for lead roles within Copelands salary structure
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
About Company
White-Rodgers is a leading manufacturer of thermostats, valves, controls and system protectors for the heating, air conditioning, and refrigeration industry.
