Front Office Agent

The Front Office Agent serves as the primary point of contact for guests delivering exceptional service during their stay. This role is essential to creating a positive first and last impression managing guest interactions with professionalism and efficiency.

**Key Responsibilities:**

• Execute guest check-in and check-out procedures accurately including room assignments payment processing and key distribution
• Manage guest communications professionally including phone calls emails messages and special requests with attention to detail
• Address and resolve guest complaints and concerns promptly and courteously escalating complex issues to management when necessary
• Maintain accurate guest records and reservations in the property management system (Opera or similar platforms)
• Provide concierge services and comprehensive information regarding hotel amenities local attractions and transportation arrangements
• Process various payment methods securely and reconcile daily transactions
• Coordinate with housekeeping maintenance and other departments to ensure guest satisfaction and operational efficiency
• Process and distribute guest mail and packages in a timely manner maintaining confidentiality and accuracy

Qualifications :

• Entry level position; training experience in a luxury/resort is preferred.
• Preferably with knowledge in Opera system.
• Fluent in English 
• Completed Bachelors degree preferably in hotel & restaurant management.

Additional Information :

Free accommodation in the Staff House

Employee benefit card offering discounted rates at Accor hotels worldwide.

Develop your talent through Accors learning programs.

Opportunity to grow within your property and across the world!

Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.

Remote Work :

No

Employment Type :

Full-time