Fraud & Claims Operations Director

Wells Fargo India & Philippines is a critical component of Wells Fargos strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology operations and corporate support teams of Wells Fargo. It engages in application development and support testing other technology functions international operations knowledge support and middle and back-end banking process solutions for a wide spectrum of Wells Fargos needs. It currently has offices in Bengaluru Chennai Hyderabad and Manila.

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Director. We believe in the power of working together because great ideas can come from anyone. Through collaboration any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role you will:

• Provide vision and set direction for execution and management of a risk based fraud and claims program across the enterprise with significant risk and complex regulatory environments in order to achieve long term strategic objectives that impact the organization and management across functions

• Collaborate with cross channel business leaders as well as legal audit and multiple US or non US regulators to develop highly complex strategies and goals

• Provide thought leadership to develop and implement strategic solutions to highly complex and potentially enterprise wide business risks or challenges

• Lead a team of experienced business leaders and develop risk policies procedures and controls for fraud and claims business area in order to achieve business objectives

• Collaborate with and influence cross channel business leaders external community members including regulators or auditors law enforcement elected officials and trade groups

Required Qualifications:

• 10 years of fraud claim investigations or policy violations risk management or compliance experience or equivalent experience demonstrated through one or a combination of the following: work experience training military experience education

• 6 years management experience

Desired Qualifications:

• Fraud Claims Investigation Policy Violations Risk Management Compliance or related control functions preferably within financial services banking fintech or regulated industries.

• Demonstrated people management experience including leading investigators analysts or risk/compliance teams with accountability for performance quality and outcomes.

• Strong working knowledge of fraud typologies investigation methodologies control frameworks and regulatory expectationsrelated to fraud prevention and claims management.

• Experience applying policies procedures and governance standardsto complex or highrisk cases while exercising sound judgment and decisionmaking.

• Proven ability to partner with Legal Compliance Risk Audit and Business stakeholdersto resolve issues and drive remediation.

Job Expectations:

• Lead and oversee fraud claims investigations and policy violation reviews ensuring timely accurate and compliant case resolution.

• Provide daytoday management and coachingto investigation or risk teams driving consistent execution quality standards and employee development.

• Ensure adherence to enterprise policies regulatory requirements and internal control standards escalating material risks and issues as appropriate.

• Review complex highimpact or sensitive cases applying strong risk judgment and investigative rigor.

• Identify trends root causes and control gaps; recommend process improvements corrective actions and risk mitigation strategies.

• Partner closely with crossfunctional teams to support risk governance audits regulatory exams and management reporting.

• Foster a strong risk culture by promoting accountability ethical conduct and continuous improvementacross the team.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.