Executive WFM
Job Location:
Quezon City - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Monitor live volumes and reallocate agents as SLA AHT and occupancy targets are intraday reports and escalate risks to VIP and irregular operations (IROPS) coverage.
Qualifications :
Strong analytical skills and quick in workforce tools (Talkdesk Salesforce etc.).Excellent communication and adaptability in high-volume travel environments.
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
