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Enterprise Service Desk Analyst (FS)
Job Location:
Job Location:
Makati City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5years
Experience Required:
Posted:
26 May 2026 (30+ days ago)
Posted:
Application Deadline:
23 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
SUMMARY
We are seeking a detail-oriented and client-focused Enterprise Service Desk Analyst to join our team. This role provides frontline support for Microsoft 365 Active Directory Intune Azure and networking functions while ensuring stable secure and optimized systems for end users. The position requires strong troubleshooting skills effective communication with clients and the ability to deliver high-quality support in a fast-paced environment.
JOB RESPONSIBILITIES
- Provide first and second-level support for Microsoft 365 Active Directory Intune and Azure.
- Troubleshoot and resolve issues related to Windows Servers DNS DHCP and TCP/IP.
- Support client onboarding/offboarding processes including user account and permissions management.
- Monitor systems perform patching and apply preventative maintenance.
- Document incidents requests resolutions and technical processes accurately.
- Escalate complex issues to senior engineers or specialized teams as needed.
- Assist in the implementation of security initiatives including MFA and endpoint protection.
- Provide professional client-facing communication to ensure positive end-user experiences.
- Contribute to projects migrations and system improvements as required.
QUALIFICATIONS
- Bachelors degree in Computer Science Information Technology or a related field (preferred).
- Minimum 3 years of IT experience (2 years acceptable with strong certifications).
- Technical proficiency in:
- Microsoft 365
- Active Directory
- Intune
- Azure
- Networking fundamentals (DNS DHCP TCP/IP)
- Microsoft certifications required: MS-900 AZ-900 AZ-104.
- Strong client-facing communication skills with the ability to explain technical issues to non-technical users.
- Prior experience in MSP or enterprise environments highly preferred.
JOB REQUIREMENTS
Must-Have Skills:
- Microsoft 365 administration and troubleshooting
- Active Directory account and group management
- Intune device and policy management
- Azure administration (Entra ID Azure AD)
- Networking fundamentals
Nice-to-Have Skills:
- VMware administration
- MFA platforms (e.g. Duo Okta Microsoft MFA)
- Endpoint security and antivirus management
- Multi-tenant environment support
- Mac OS support
Attributes:
- Strong problem-solving documentation and time-management skills.
- Ability to work both independently and collaboratively within a team.
- Proactive adaptable and flexible in dynamic environments.
