Employee Services Coordinator Onboarding

• Work with guidance to manage all activities relating to pre and post hire activities ensuring employees receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with all legislation and AECOM policy
• Able to multitask and work on more than one issue simultaneously ensuring the prioritization of urgent requests
• Responsible for the accurate and timely resolution of all queries ensuring issues are escalated for timely resolution as required
• Develop and maintain excellent relationships with customers and stakeholders ensure communication is effective and informative
• Provide guidance and support to onshore partners for queries relevant to appropriate pre and post hire activities
• Ensure the highest level of customer service is maintained at all times
• Responsible for ensuring confidentiality is maintained at all times
• Responsible for ensuring quality standards are met and maintained  - ensure all work is done to a high standard and that appropriate audits are undertaken as required
• Responsible for ensuring compliance with service level agreement process policies and procedures
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated
• Responsible for ensuring adherence with standard protocols for electronic personnel file management and document storage
• Ability to work in HR systems including Workday SmartRecruiters and Employee Center including (Self Service Knowledge Base and Case Management) utilizing training aids and DTPs
• Basic understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries
• Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes escalate for discussion and decision
• Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes

Provide input into the completion of incident reports to enable effective issue investigation and continuous improvement

Qualifications :

Minimum Requirements

• Bachelors degree preferred
• 2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry
• Intermediate proficiency in MS Office tools
• Basic knowledge and understanding of Human Resources Processes and Operations
• Experience working with HR Systems preferably in Oracle Workday
• Must be willing to work midshift schedule and 3 days onsite per week

Attributes

•  Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationships with the ability to understand and respond to customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned reports tasks and documentation. (Attention to Detail)
• Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)

Additional Information :

At AECOM we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance and service recognition awards.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

Yes

Employment Type :

Full-time