Employee Relations Specialist

The Employee Relations Specialist is responsible for supporting positive employee experiences across the regional workforce (North America Europe/Middle East/Africa or Asia Pacific) with a focus on employee relations compliance and benefits administration. This role partners closely with HR leadership managers and employees to provide guidance resolve issues and ensure the companys employment practices align with federal state/provincial and local addition this position may manage the day-to-day administration of the companys benefits programs as a point of contact for benefits vendors and employees.

Key Responsibilities

Employee Relations (ER)

• Serve as a point of contact for employee relations inquiries providing guidance aligned with company policies and regional employment laws.

• Conduct document and support employee relations investigations including allegations of misconduct performance issues and policy violations.

• Partner with managers to provide coaching on performance management conflict resolution corrective actions and workplace best practices.

• Track ER cases and ensure timely consistent and compliant resolution.

• Collaborate with HR leadership on policy development updates and communication.

• Support engagement and retention initiatives through proactive relationship-building and issue identification.

Compliance & HR Operations

• Ensure HR practices align with country employment regulations.

• Assist in maintaining and auditing HR documentation employee files and policy adherence.

• Support internal HR audits reporting requirements and risk-mitigation initiatives.

• Contribute to HR process improvements and systems optimization.

Benefits Administration

• May oversee day-to-day administration of benefits plans including health dental vision disability life retirement/savings plans wellness programs and leave programs.

• Act as primary liaison with insurance carriers brokers and third-party administrators.

• Support employees with benefits-related inquiries life-event changes and claims escalations.

• Manage benefits enrollments terminations and data accuracy within HRIS and vendor platforms.

• Coordinate annual open enrollment activities communication plans and vendor meetings.

• Assist in evaluating plan performance renewal proposals and cost analyses.

• Ensure compliance with relevant regulations.

Qualifications

Required

• College degree in Human Resources Business Administration or related fieldor equivalent experience.

• 35 years of experience in employee relations (performance management complaint resolution investigations counselling/advice on employment issues developing/implementing HR policies & procedures) in local jurisdiction

• Working knowledge of local employment laws (either NA EMEA APAC depending on region).

• Experience handling sensitive employee matters with discretion and professionalism.

• Strong communication relationship-building and conflict-resolution skills.

• Proficiency with HRIS platforms and Microsoft Office.

Preferred

• Previous experience supporting a multi-state/province workforce.

• Working with a global company

• Experience with benefits vendor management and renewals.

Key Competencies

• Employee advocacy and customer service orientation

• Analytical thinking and problem-solving

• Sound judgment and ethical decision-making

• Ability to manage confidential information

• Strong organizational and time-management skills

• Ability to collaborate cross-functionally in a remote or hybrid environment

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations restaurants and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus additional benefits

About Us

From the day we opened our doors MRI Software has built flexible game-changing real estate software that powers thriving communities and helps make the world a better place to live work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that quite frankly cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential were passionate about creating a work environment that makes you excited to show up every single day.

At MRI one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate thats our goal every day. Because thats what industry leaders do. Whether youre joining as a new Pride member or rejoining us after a short time away your talent is vital to us our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates so please dont hesitate to apply. Wed love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds including ethnicity religion sexual orientation gender identity disability age military veteran status and more.

We believe that Belonging is a direct result of Diversity Equity and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!