Employee Experience Specialist

The Employee Experience Specialist supports the delivery of a positive and consistent employee experience by providing timely HR support managing employee cases and addressing HR-related inquiries and concerns.

The role serves as a key point of contact for employees and stakeholders helping ensure HR processes are delivered efficiently and in accordance with company policies and applicable U.S. employment practices.

• Serve as a primary point of contact for employees regarding HR-related inquiries and concerns.
• Manage and resolve employee cases through established HR service delivery and ticketing processes.
• Provide guidance and support on HR policies procedures and employee-related processes.
• Handle employee inquiries related to employment changes HR documentation benefits leave payroll and other HR matters as applicable.
• Ensure employee cases are properly documented tracked and resolved within established service-level expectations.
• Escalate complex or sensitive employee concerns to the appropriate HR stakeholders when necessary.
• Maintain accurate employee records and case documentation within HR systems.
• Support the consistent application of HR policies and processes.
• Ensure HR services and employee interactions comply with applicable U.S. employment practices and requirements.
• Identify recurring employee concerns and recommend opportunities for process or service improvements.
• Develop and maintain HR process documentation knowledge resources and employee-facing materials.
• Collaborate with HR Business Partners People Operations Talent Acquisition Payroll Benefits and other teams to resolve employee concerns.
• Participate in continuous improvement initiatives aimed at enhancing the employee experience.
• Maintain confidentiality when handling sensitive employee and employment information.

• Bachelors degree in Human Resources Business Administration Psychology or a related field preferred.
• 3 years of experience in HR Operations Employee Experience HR Shared Services Employee Relations or a related HR function.
• Strong knowledge of U.S. employment practices and HR compliance requirements.
• Experience handling employee cases and HR inquiries through a case management or ticketing system.
• Experience supporting U.S.-based employees or HR operations is preferred.
• Experience in HR service delivery or a shared services environment is an advantage.
• Strong documentation and process management skills.