Emergency Response Team Supervisor

Hey mabuhay!

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic so well keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient reliable and safe rides impacting millions of lives positively every single day.

Now were looking for an ERT Supervisor. As an ERT Supervisor youll need to manage high-risk urgent and sensitive cases requiring immediate action and cross-functional coordination. The role ensures timely resolution of escalated incidents such as accidents harassments safety concerns claims and critical customer issues while minimizing operational financial and reputational risk.

What youll be doing:

Emergency Response:

• Supervise and coordinate the Emergency Response Team (ERT) in managing accidents incidents and other urgent situations.
• Ensure that all response protocols are followed accurately and efficiently.
• Provide guidance and support to ERT members during incident handling.
• Maintain records of all incidents including reports photos and communication logs.

Escalation Management:

• Handle escalations from passengers bikers and internal teams ensuring timely resolution.
• Assess incidents to determine severity and necessary actions escalating to higher management when required.
• Coordinate with relevant departments (Operations Legal Insurance etc.) to address escalated issues.
• Monitor and track escalated cases to ensure follow-ups and closure.

Coordination and Communication:

• Serve as the main point of contact between ERT passengers bikers and external authorities (e.g. police

hospitals).

Maintain proactive communication with affected parties to provide updates and assistance.

Ensure proper documentation and reporting of all incidents and escalations.

Team Leadership:

• Train and mentor ERT members on incident response escalation protocols and safety procedures.
• Monitor team performance and provide feedback to improve service quality.

Where And How You Can Work

Our Manila hub is the heart of our operations keeping millions of commuters and riders connected across the metro. We dont believe in micromanaging your route. We trust our team to choose the balance that empowers them and their squad to crush their goals. Whether youre collaborating onsite working remotely from your favorite coffee shop or doing a mix of both we provide the flexibility; you bring the drive.

Ready to change how the Philippines moves Lets get this show on the road!

• Bachelors degree in Business Operations Management Public Safety or related field (preferred but not required).
• 24 years in: Escalations handling Incident management Customer support leadership Safety or operations roles
• Experience in transport logistics or safety operations Knowledge of insurance claims processes
• Background in emergency response handling-Excellent organizational and time management skills.
• Physically fit to perform emergency response duties
• Willing to work on shifting schedules weekends and holidays as emergencies arise at any time.
• Effective communication and coordination skills with both internal teams and external partners.
• Ability to work under pressure and handle sensitive information with confidentiality.
• Adaptability to take on additional tasks as needed by the ERT Team.

Why join Angkas

• Work-life balance Build a career without sacrificing your personal life.
• Free perks Fuel up with free meals and stay active with gym access.
• Grow fast Unlock career advancement and promotion opportunities.
• Get rewarded Earn a competitive salary with opportunities for pay increases.
• Start-up energy Be part of a fast-moving innovative team where your ideas matter.
• Global vibes Collaborate with a diverse multicultural team in an agile workplace.
• Tech-driven culture Work with modern tools and cutting-edge technology that keep you ahead of the game.

Required Experience:

Manager