Email Marketing Manager

JOB PURPOSE :

As a Retention Marketing Manager you will be the driving force behind high-performing email marketing strategies and automation for our clients. You will lead the charge as their retention expert turning insights into powerful lifecycle campaigns that boost engagement loyalty and revenue.

Working hand-in-hand with project managers copywriters designers and the sales team you will bring bold data-backed ideas to life. Your focus will be on continuously elevating client strategies and developing your team so that every campaign hits harder performs better and delivers standout results.

KEY ACCOUNTABILITIES :

• Develop and execute email marketing strategies including automation segmentation lifecycle targeting and predictive analytics aligned with client branding.
• Lead large-scale email campaigns end to end planning QA testing launching measuring and optimizing performance.
• Collaborate with Design Copywriting and Project Management teams to deliver campaigns on time on brand and within budget.
• Track analyze and report weekly/monthly email KPIs providing insights and improvement recommendations.
• Conduct client and team calls to present strategies review performance and align on goals.
• Monitor competitor email programs to identify strategic opportunities and enhancements.
• Continuously improve internal processes update training resources and support knowledge sharing.
• Manage 57 direct reports including coaching performance discussions and onboarding/training of new hires.

KPIs

• Client Satisfaction & Retention : High Client NPS and reduced churn.
• Financial & Service Growth : Meet team gross profit targets and drive service upsells.
• Quality & Process Compliance : Deliver high-quality error-free work with strong process adherence.
• Project Timeliness : Complete all campaigns and projects on schedule.
• Team Engagement & Stability : Maintain low team attrition and strong Employee NPS.

KEY QUALIFICATIONS

• Bachelors degree and a strong passion for digital marketing.
• Hands-on experience with multiple ESPs (Campaign Monitor MailChimp ActiveCampaign Drip GetResponse Retention Science etc.); Klaviyo experience is a big plus.
• Comfortable managing multiple clients and fast-paced account workagency experience is a bonus.
• Proven leadership experience with small to mid-sized teams; remote team management is a strong advantage.
• Highly creative analytical self-motivated and exceptionally detail-oriented.

ENJOY THESE BENEFITS

• Full-time Remote Work Setting
• Paid Time Off (30 days annually)
• Observance of Public Holidays
• Internet Allowance
• Health and Wellness Allowance
• Maternity and Paternity Benefit
• Loyalty Rewards
• Performance-based Incentives and Bonuses
• Outcome-focused Environment

GET IN TOUCH

We encourage you to stay connected with us and follow our social media pages for the latest updates and future job opportunities at Chronos Agency :

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We would like to emphasize that all matters related to job openings are conducted exclusively through our official channels. We urge you to exercise caution with any unofficial or suspicious correspondence. If you have any concerns please do not hesitate to reach out to us directly.

** Join our Talent Community: We might not have an immediate seat open on the team but were always eager to connect with great people. By applying to this role you are joining our talent pipeline and we will be sure to reach out when the right opportunity arises.