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Ecommerce Customer Service & Marketplace Associate
Job Location:
Job Location:
Minalabac - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
12 August 2026 (4 hours ago)
Posted:
Application Deadline:
9 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Ecommerce Customer Service & Marketplace Associate
Position Overview
We are looking for a detail-oriented reliable and organized Ecommerce Customer Service & Marketplace Associate to join our team.
The priority for this role is strong e-commerce customer service experience. You will be responsible for communicating with customers handling order-related issues responding to emails and phone calls and ensuring customers receive professional and timely support.
Key Responsibilities
- Respond to customer enquiries via email and phone
- Handle customer questions complaints returns refunds and order issues
- Follow up on outstanding customer and order-related matters
- Communicate with customers professionally and efficiently
- Assist with Amazon claims and marketplace-related issues
- Add and update basic product information across e-commerce channels
- Follow established SOPs and company processes
- Maintain accurate customer and order records
- Identify recurring customer or order issues and escalate when necessary
- Assist with general e-commerce and marketplace administration
What Were Looking For
- Previous e-commerce customer service experience is essential
- Strong written and verbal communication skills
- Comfortable handling customers by email and phone
- Excellent attention to detail
- Highly organised and reliable
- Able to work independently and manage multiple tasks
- Comfortable following SOPs and established processes
- Good computer skills and ability to learn new software quickly
- Experience with Amazon or other marketplaces is an advantage
- A proactive problem-solving attitude
Working Hours
9:30 AM 5:30 PM EST
Monday to Friday
