E-Commerce Specialist (Pooling)

Your Mission Brief

The E-Commerce Specialist is responsible for driving the performance optimization and continuous growth of Skyrockets e-commerce operations across owned and marketplace channels.

Where Youll Lead

• Develop and execute e-commerce strategies that improve sales conversion customer acquisition and retention.
• Monitor e-commerce performance and translate data into actionable recommendations.
• Identify opportunities across the customer journey to improve conversion and overall shopping experience.

• Manage and maintain e-commerce stores across Shopify TikTok Shop Shopee and Lazada.
• Ensure product listings pricing inventory information imagery categorization and promotions are accurate and optimized.
• Apply SEO merchandising and platform best practices to improve product discoverability and conversion.

• Support the planning and execution of e-commerce campaigns product launches promotions and seasonal initiatives.
• Maximize relevant platform features such as vouchers bundles affiliate programs and marketplace promotions.
• Monitor campaign results and recommend improvements based on performance.

• Monitor competitors market trends customer behavior reviews and feedback to identify growth opportunities.
• Use customer and market insights to improve product positioning merchandising and e-commerce strategies.

• Work closely with other departments to ensure smooth e-commerce execution.
• Coordinate product pricing inventory promotional and operational updates across channels.
• Identify process gaps and recommend improvements to increase efficiency and accuracy.

• Contribute to internal missions and continuous improvement initiatives by supporting the development of processes systems workflows and operational improvements that enhance team efficiency and overall business operations.
• Explore and apply AI tools automation and emerging technologies where appropriate to improve productivity streamline workflows and support smarter ways of working across the organization.
• Participate in cross-functional mission projects and initiatives that drive innovation operational excellence and scalable solutions for the company.

Your Crew DNA

Here are some of the specific skills and experiences youll bring in this role:

Essential skills knowledge or experience

• Bachelors degree in Marketing Business E-Commerce Management or a related field.
• Hands-on experience managing e-commerce websites marketplaces or digital commerce channels.
• Experience or working knowledge of Shopify TikTok Shop Shopee and Lazada.
• Strong understanding of e-commerce digital marketing product merchandising and online sales strategies.
• Analytical and detail-oriented with the ability to turn data into actionable insights.
• Strong communication collaboration organizational and multitasking skills.
• Demonstrated initiative accountability and ability to work independently.
• Customer-focused mindset with a strong interest in improving the online shopping experience.

• Experience with marketplace advertising affiliate programs vouchers flash sales and other platform growth tools.
• Familiarity with Google Analytics Search Console Meta TikTok Ads or similar martech platforms.
• Basic knowledge of web design UX/UI SEO or e-commerce website management.
• Experience working with inventory fulfillment or logistics processes.
• Experience using AI tools to improve e-commerce operations and productivity.

• Bachelors degree in Marketing Communications Business or a related field.