Document Collection Associate #1 (PA)

About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools training or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train enable and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand verify and improve care in the home. We expand access to care reduce reliance on higher-cost settings and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans providers and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

The Opportunity

As a Document Collection Associate you will play a critical role in helping families navigate the insurance approval process by collecting reviewing and tracking required documentation. You will serve as a key point of contact for families healthcare providers and insurance companies while ensuring documentation is accurate complete and compliant with Medicaid Medicare and state requirements.

You are highly organized detail-oriented and energized by helping people through complex processes. You thrive in fast-paced environments enjoy speaking with people throughout the day and are comfortable managing a high volume of inbound and outbound calls while maintaining professionalism and empathy. You take ownership of follow-ups communicate proactively and consistently deliver a positive experience to families and external partners.

This is a full-time remote opportunity open to candidates located in the Philippines.

What Youll Work On

• Collect review and track required documentation from families and caregivers

• Support the insurance approval process by obtaining and validating required documents

• Manage a high volume of inbound and outbound calls with families doctors offices and insurance companies (5070 calls per day)

• Guide families through documentation requirements and next steps

• Ensure documentation is accurate complete and compliant with Medicaid Medicare and state regulations

• Maintain organized records and monitor document expiration dates

• Send timely follow-ups and reminders to families and external stakeholders

• Communicate professionally via phone email and text

• Collaborate with onboarding credentialing and family support teams

• Escalate issues that may delay approvals or impact family onboarding

What Success Looks Like

Within your first year you will consistently maintain a high documentation completion rate while managing a high-volume workload with accuracy and efficiency. Families will experience a smooth documentation process approval timelines will be reduced and internal teams will rely on your organization and follow-through to keep cases moving forward.

What Youll Have

Required:

• 2 years of experience in customer service administrative support healthcare operations or a related field

• Fluent in English

• Experience handling high-volume inbound and outbound calls in a fast-paced environment

• Strong organizational skills and exceptional attention to detail

• Ability to manage multiple priorities and deadlines simultaneously

• Excellent verbal and written communication skills

• Professional compassionate and patient communication style

• Familiarity with HIPAA requirements and confidentiality standards

Preferred:

• Experience with prior authorizations

• Experience working in healthcare operations

• Familiarity with Medicaid Medicare or healthcare documentation requirements

• Experience using Salesforce Slack Google Drive or similar systems

• Experience working with document management or tracking systems

Schedule:

• MondayFriday

• 9:00 AM 5:00 PM Eastern Time

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work global team members are eligible for an annual company performance bonus.

• Generous paid time off. We provide 15 days of paid time off that allow you to recharge along with 10 paid company US holidays.

• Team bonding. We love bringing our teams together. As a full-time employee youll get to connect collaborate and have fun through team activities and our annual company retreat.

• Set Up for Success. We provide a company-issued laptop to support you in your role.

• Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.

We are an equal opportunity employer and welcome applicants from all backgrounds consistent with applicable laws. Employment is contingent upon successful completion of a background check satisfactory references and any required documentation.

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family building strong lasting relationships. We continually ask ourselves Would we want this for our own families

2. Urgency with Precision
   Millions of families are waiting for care and they cannot wait therefore this is not your typical 9 to 5 job. We match their urgency with our own delivering exceptional care without compromise. Here speed and excellence go hand in hand.

3. Relentlessly Resourceful
   As an ambitious startup we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect kindness memes and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine Whats Possible
   We are here to make healthcare better which means asking hard questions challenging outdated systems and finding smarter more compassionate ways to deliver care.

Automated Decision Tools

Abby Care may use automated decision tools to help match and rank candidate work experience education and skills found in online profiles resumes and job applications against job requirements. We believe that these tools help ensure objective data-based decisions during the hiring process however all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process contact .

Required Experience:

IC