DNACCisco Catalyst Center Engineer

The Wireless & Dnac Engineer is the top-level support for a complex global network Capgemini is supporting. Focus area of this position is primarily on Wireless infrastructure. The responsibilities of this position often exist in engineering or architecture teams. This position will partner with those teams to ensure seamless integration into the production environment and the support structure. This function will be engaged at times to participate in incidents that have exceeded the ability of Tier 2 to resolve. The scope of this position spans the data network wireless devices and numerous applications. A strong understanding of monitoring tools and techniques is required.

General Roles/Requirements

• Must have excellent communication skills including written oral and presentation
• Serve as the intake arm to ensure new systems or processes are introduced into production are fully monitored documented supportable and the Operations team has received the proper training and/or orientation to effectively provide support
• Continually improve on skill sets and learn new technologies
• Participate in problem management processes that have engineering or architectural elements
• Resolve operational issues escalated from ACC Tier 2 and ensure documentation and training occurs to ensure Tier 2 resolution on the next occurrence
• Mentor Tier 2 staff on event handling & response
• Demonstrate a dedication to seeing work delivered accurately and within SLA timeframes
• Works closely with teammates to ensure procedures and escalation processes are followed & communication occurs
• Routinely engage with and forge solid working relationships with the internal and client-based Engineering & Architecture teams

• Expert level experience with routing and switching via DNAC/Cisco Catalyst Center.
• Assure operational readiness for new projects and devices being added to the network
• Extensive support of routing protocols/technologies such EIGRP OSPF ISIS Logical Overlay Spanning Tree
• Support of Wireless infrastructure including Aruba Airwave Aruba Controller Aruba 7200 Mobility Aruba Activate Clearpass Aruba aps Rap3/ Rap155/ 303H/ 203R/ 225/205H * Cisco DNAC *Cisco 9800 Cisco 8510 Cisco 5508 Cisco 2504 Cisco Prime Cisco APs 3802I/1131 // 3702I etc 802.11 a/g/n/ac
• Execute and analyze packet captures using Netscout NGenius Wireshark and other related technologies
• Identify recommend and implement changes to documentation standards
• Routinely mentor junior staff in areas of process technology execution and other areas
• Serve as extensions of the leadership team as directed for workload management and routine guidance
• Partner with the NMS tools team to develop new monitoring techniques and refine existing
• Perform or participate in complex maintenance or deployment activities
• Create or modify documentation in response to new events and learnings
• Routinely provide constructive feedback for improvement opportunities
• Assist management with determining suitable training and areas of technical need within the team
• Assist with remediating major impacting service interruptions as required

The resources comprising the function will be focused on their given area of expertise but will also be involved with other areas of responsibility as they will have relevance to primary focus areas. Subject matter expert level experience in these areas is not conditional for employment consideration but will be a key differentiator in evaluating candidates. A desire to learn new technologies is required and will be a key criterion for continued success in the role.

• Experience with data center technologies such as: Cisco HSRP Cisco VRF Lite Cisco VPC Cisco LACP Cisco Fabric Path Cisco GSS Cisco CSS Citrix NetScaler Juniper VRRP Juniper VLANs & Trunking Juniper Layer 3 RVIs Juniper Virtual Chassis F5 LTM F5 GTM Netscout Zone Security
• Background in Cisco Nexus technologies including Cisco Nexus FEX Cisco Nexus 5K & Cisco Nexus 7K
• WAN experience including BGP IS-IS Logical Overlay IOS-XR MPLS VPN Multicast Riverbed WAN accelerators Cisco IOS XR based systems
• Experience supporting carrier circuits and related termination equipment including E1/T1/DS3/GIG E 10 GIG E

Education/Experience:

• Experience with Network and/or application Architecture & Engineering with expert level knowledge
• Three or more of the following certifications strongly preferred CCNP-X ACSP ACMP RCSP
• Solid expertise in Cisco 8510 Cisco 5508 Aruba Airwave Aruba Controller Cisco Prime Cisco 1131 / 1242 Cisco 3602 /.11 a/g/n/ac Evertz Mux and Cisco DWDM technology
• Expert level knowledge of the OSI model and TCP/IP Protocol Suite
• Advanced to expert knowledge of TCP/IP network routing and switching
• Expert knowledge of packet capture methodologies tools and analysis
• Strong understanding of application communication methodologies
• 10 years or more combined experience in operational and engineering roles
• High level of confidence and competence communicating on bridges

Work Environment:

Engineer must be able to successfully perform the following functions of this job:

• Ability to communicate and work well with others
• Schedule flexibility to support the demands of the position
• Able to participate in an on-call rotation
• Willing and able to work at the client site