Director Operations

Manulife is a leading international financial services provider helping people make decisions easier and lives better. Help shape the future you want to see and discover that better can take you anywhere you want to go.

JOB DESCRIPTION

Strategic leadership of an Operations group with focus on creating an efficient organization that delivers World Class service to our clients while mitigating risk to the firm.

Individual Responsibilities:

Day to day strategic leadership of all functions within operations
Ensure compliance with company procedures and industry regulations
Actively review business metrics and results
Actively review and implement workflow process improvements
Develop and growth management pool
Lead department and enterprise level projects and initiatives
Other duties as assigned

Shared Responsibilities:

Partner with other Operations Team members to implement changes and to ensure a positive client experience

Job Requirements:

Bachelors Degree Preferred
2-5 years management experience
5-10 years industry experience
Strong Knowledge of financial services industry and/or regulations
Demonstrated passion for providing client centric solutions
Demonstrated leadership ability and presence
Ability to develop partnerships and gain consensus
Ability to manage and implement complex projects
Strong Analytical and risk assessment skills
Attention to detail

Decision Authorities:

Manage project budgets

At Manulife/JohnHancock we embrace our diversity. We strive to attractdevelopandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retentionadvancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origincolour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .