Digital Marketing & Admin Asisstant
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
This is a remote position.
The Digital Marketing & Admin Assistant provides administrative technical and creative support for a mental health organisation. This role manages client communications CRM data invoicing and digital content and supports marketing activities app management and process documentation.
Key Responsibilities
Client & Stakeholder Support
- Act as the first point of contact via phone email chat social media video calls and app channels.
- Explain and promote mental health programs to potential clients.
- Manage bookings cancellations and reschedules through Cliniko CRM.
- Provide pre-appointment assistance and ensure client information is accurate and up to date.
Administration & Finance
- Maintain client data in Cliniko Keap and internal systems.
- Process invoices payments refunds and account adjustments using Xero and Stripe.
- Coordinate with NDIS the Department of Communities and other third-party providers.
- Generate and submit reports for management and relevant agencies.
Digital Marketing & Content
- Create and update communication templates across CRM email and SMS platforms.
- Design marketing and visual content using Canva.
- Manage app subscriptions user access and upload digital content such as audio artwork and thumbnails.
- Support social media website live chat and other digital engagement activities.
- Maintain shared drives (Dropbox OneDrive) for document and media management.
Technical & App Support
- Provide user support for the mental health app via phone chat or video.
- Test app functionality identify issues and coordinate with developers for resolution.
- Record and create instructional and training videos using Loom.
Process Development
- Maintain and update procedures manuals and templates for the Concierge Support Officer role.
- Support the onboarding and training of new team members.
- Manage user accounts settings and subscriptions across platforms (Microsoft 365 Zoom Google Meet etc.).
- Proven experience in digital marketing social media management admin or client support.
- Portfolio showcasing examples of digital content communication templates or marketing materials is required
- Experience in Microsoft 365 Cliniko () Keap CRM Xero Stripe () Canva and cloud storage tools.
- Experience in Meta Ads Google Ads LinkedIn Ads and TikTok Ads
- Strong written and verbal communication skills.
- Excellent attention to detail and organisational skills.
- Comfortable with technology and quick to learn new systems.
- Ability to work independently and handle confidential information responsibly.
- SEO experience is a plus
Desirable
- Experience supporting digital health wellness or service-based platforms.
- Familiarity with NDIS or community service processes.
- Background in marketing coordination or digital communications.
- 10 days annual leave credits
- 5 days of sick leave
Required Skills:
2-3 years of experience as a Medical Receptionist Medical Administrator or within a healthcare setting. Excellent customer service and interpersonal communication skills. Strong attention to detail and organisational skills. Ability to multitask and work efficiently in a busy clinical environment. Professional presentation and communication skills. Ability to work independently and collaboratively within a team. Understanding of patient confidentiality privacy legislation and management of sensitive medical information.
