Digital Business Product Operations & Testing Lead

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Job Sub Function:

Job Category:

All Job Posting Locations:

Job Description:

The Global Services (GS) Interaction Model Demand & Service Excellence team is recruiting for a Digital Business Product Operations & Testing Lead. Reporting to the Senior Manager Product Operations and Testing this individual will support the operating discipline and business testing responsibilities for the GS Interaction Model product portfolio.

The role will work across Business Product Owners product managers business analysts technology teams testers experience partners service delivery teams and functional stakeholders to improve planning execution traceability readiness quality and product performance. The individual will coordinate repeatable product operations practices and provide hands-on support for test planning scenario development user acceptance testing defect management launch readiness product documentation and post-launch validation.

This position provides the business-side coordination standards evidence and operational support needed to connect product priorities with effective testing controlled launch and measurable business outcomes.

• Support the Senior Manager Product Operations and Testing in implementing common product operating practices standards templates tools and governance across GS Interaction Model products.
• Coordinate recurring product operations activities including planning inputs portfolio updates roadmap and backlog hygiene dependency tracking risk and issue management decision logging release calendars and action follow-up.
• Help Business Product Owners maintain accurate and current product artifacts operating procedures support models and performance measures.
• Prepare portfolio dashboards product reviews governance materials leadership updates and consolidated views of progress risks quality readiness and outcomes.
• Identify inconsistent or inefficient ways of working and recommend practical improvements that increase clarity repeatability accountability and delivery effectiveness.

• Support the development and maintenance of business testing approaches standards templates entry and exit criteria roles responsibilities and evidence requirements.
• Partner with Business Product Owners Business Solutions Leads business analysts technical testing teams and delivery partners to define test scope scenarios users data environments dependencies schedules and readiness needs.
• Ensure business test coverage is traceable to approved requirements user stories acceptance criteria business processes customer journeys controls and intended outcomes.
• Assess testing risks and gaps including unavailable data incomplete requirements environment constraints unresolved dependencies limited tester capacity or insufficient regression coverage.
• Consolidate testing plans across related products and releases to identify sequencing shared dependencies resource conflicts and cross-product impacts.

• Develop or coordinate business-focused test scenarios test cases expected results test data needs execution instructions and traceability records.
• Coordinate user acceptance testing activities including tester onboarding schedules working sessions progress monitoring issue clarification evidence collection and completion reporting.
• Perform business testing or validation for assigned product changes when appropriate while maintaining required independence access and segregation-of-duties controls.
• Ensure test results and evidence are complete accurate reproducible securely maintained and aligned with applicable product quality compliance and audit expectations.
• Promote coverage of positive negative boundary end-to-end role-based accessibility usability and regression scenarios as appropriate to the change and established testing strategy.

• Coordinate business defect intake triage documentation prioritization ownership retesting closure and escalation across assigned releases.
• Ensure defects include sufficient detail evidence business impact severity rationale affected scenarios and clear resolution status.
• Partner with technical teams and Business Product Owners to distinguish defects from enhancement requests configuration decisions data issues training needs or process gaps.
• Monitor defect trends aging recurrence leakage and root-cause themes and recommend improvements to requirements design development configuration testing or release practices.
• Prepare concise quality and testing status updates that identify progress risks blockers decisions required and readiness recommendations.

• Coordinate business readiness checkpoints and ensure required testing defect disposition documentation communications training knowledge support measurement and operational handoffs are addressed.
• Prepare evidence-based release-readiness summaries and recommendations for the accountable Business Product Owner and relevant governance forums.
• Track conditions exceptions residual risks approvals and follow-up actions associated with business acceptance and release decisions.
• Confirm that post-release monitoring validation scenarios support ownership escalation paths and success measures are defined before launch.
• Support post-release validation issue triage stabilization tracking lessons learned and transition into ongoing product operations.

• Support definition and maintenance of product measures across adoption usage experience quality reliability self-service operational efficiency and value realization.
• Collect and synthesize product data testing results production issues service insights partner feedback and employee feedback into actionable observations.
• Help determine whether launches and product improvements achieved intended outcomes and identify opportunities for further optimization.
• Maintain improvement backlogs and track corrective or preventive actions arising from retrospectives after-action reviews defects incidents audits or performance reviews.
• Promote reuse of test assets operational practices lessons learned dashboards and standards across the GS Interaction Model portfolio.

• Maintain accurate product-operations and testing documentation including standards plans traceability test evidence defect records readiness materials approvals decisions and lessons learned.
• Apply established access controls data-handling expectations environment procedures change controls and segregation-of-duties requirements.
• Support audits control reviews evidence requests lifecycle reviews and remediation activities related to product operations testing and release readiness.
• Escalate material quality compliance security privacy accessibility operational or release risks to the Senior Manager and accountable owners.

• Build effective working relationships with Business Product Owners Business Solutions Leads business analysts technology teams testers designers functional partners service delivery teams and support organizations.
• Facilitate test-planning sessions defect reviews readiness checkpoints retrospectives product reviews and operating-cadence meetings.
• Provide coaching templates guidance and hands-on support that improve product operations and business testing capability across the team.
• Communicate status risks decisions dependencies and recommendations clearly across business technical and leadership audiences.
• Create a collaborative outcome-focused environment that balances delivery speed with quality control user experience and sustainable operations.

• Bachelors degree in Business Technology Information Systems Product Management Operations Quality or a related field is required.

• 3 years of experience in digital product operations software or business testing quality assurance business analysis release management product support or a related discipline.
• Experience supporting digital products or enterprise platforms through planning requirements testing release readiness launch stabilization and ongoing operations.
• Experience developing or coordinating test strategies plans scenarios cases test data execution evidence defect management and completion reporting.
• Experience supporting user acceptance testing and working with business testers Business Product Owners developers analysts and technical testing teams.
• Ability to connect requirements user stories acceptance criteria business processes and customer journeys to appropriate testing and traceability.
• Working knowledge of agile product delivery backlog management release management change control defect lifecycle risk management and product-performance practices.
• Strong analytical organizational facilitation documentation and problem-solving skills with attention to accuracy quality dependencies and follow-through.
• Ability to synthesize detailed testing and operational information into concise status risk readiness and decision-oriented communications.
• Ability to manage multiple products releases priorities stakeholders and deadlines in a large complex matrixed organization.
• Proficiency with Microsoft Office and working experience with tools such as Jira Confluence Genesys ServiceNow test-management tools reporting platforms or comparable product-delivery technologies.
• Can work on a mid shift (3pm to 12mn).

• Experience supporting employee service shared services digital workplace customer service or service management products.
• Experience with ServiceNow products testing reporting release management Automated Test Framework or comparable enterprise-platform capabilities.
• Experience coordinating testing across integrated products business processes functions regions or service-delivery teams.
• Familiarity with accessibility usability privacy security compliance data integrity and operational-readiness considerations in digital product delivery.
• Experience with product analytics dashboards quality metrics defect trends incident insights or value-realization reporting.
• Experience contributing to product operating models governance standards templates communities of practice or process improvement.
• Agile business analysis software testing quality assurance product operations release management ServiceNow or related professional certification.

At Johnson & Johnson we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented treated and cured where treatments are smarter and less invasive and solutions are personal. Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at .

Required Skills:

Preferred Skills: