Deputy General Manager – Process Excellence Automation
Job Location:
Quezon City - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Deputy General Manager Process Excellence is responsible for identifying automation opportunities and driving process improvement initiatives across voice and non-voice operations. This role plays a critical part in delivering operational efficiencies through automation analytics and process optimization.
The position requires strong expertise in Lean Six Sigma methodologies business process analysis and automation frameworks.
Key Responsibilities
Identify automation opportunities across voice and non-voice processes
Conduct automation assessments and feasibility studies for process improvement
Develop business cases project charters and automation proposals
Prepare Business Requirement Documents (BRDs) use cases and automation documentation
Partner with operations and business stakeholders to identify process improvement opportunities
Drive automation implementation initiatives from assessment to execution
Apply statistical models and forecasting techniques to analyze volumes capacity and customer behavior
Leverage data aggregation and mining techniques to produce actionable insights
Develop dashboards reports and performance analytics to support operational decisions
Build and maintain strategic relationships with internal and external stakeholders
Qualifications
Minimum 13 years of professional experience
Strong experience in automation process excellence or operational transformation roles
Lean Six Sigma Master Black Belt Certification required
Experience in insurance campaigns or insurance-related operations
Proven ability to lead automation assessments and implementation initiatives
Required Skills
Automation opportunity identification
Business process analysis
Statistical modeling and forecasting
Data mining and analytics
Stakeholder engagement and strategic partnership
Preferred Tools
RPA tools (UiPath Automation Anywhere Blue Prism or similar)
Data visualization tools (Power BI Tableau)
Advanced Excel and analytics tools
Process documentation and workflow tools
