Customer & Technical Support Associate (Automotive)

Primary Functions

• End-to-End Resolution: Manage technical support inquiries via phone email and online ticketing portals ensuring all issues are researched diagnosed and resolved to the clients satisfaction within established SLAs.
• Technical Documentation: Maintain meticulous records of daily customer interactions installation activities and reported bugs ensuring stakeholders are briefed on necessary follow-up actions.
• Systems Research: Proactively investigate recurring technical hurdles to provide long-term solutions and improve system reliability.
• Infrastructure Support: Perform remote troubleshooting including Windows updates firewall configurations and software installation/uninstallation.
• Device & License Management: Oversee the health of hardware devices and manage the deployment of specialized equipment licensing.
• Incident Management: Utilize helpdesk ticketing systems to create update and track technical incidents through their entire lifecycle.

Daily Operations

• Handle both calls and emails
• Licensing for equipment
• Helpdesk Ticket Incident Creation / Update knowledge
• Remote troubleshooting
• Device Management
• Install/Uninstall software
• Windows update and firewall configuration

Qualifications :

• Bachelors degree in information technology or related field
• Technical Proficiency:
  • IT Infrastructure: Strong grasp of Windows OS environments network security (firewalls) and remote device. I probably just change IT Infrastructure to Windows Operating System. 
  • Software: Advanced knowledge of Microsoft Office for data analysis and report generation.
• Communication: Exceptional verbal and written communication skills; ability to collaborate effectively with both internal teams and external customers.
• Advanced knowledge on Microsoft Office and generate reports if needed
• Excellent communication skills
• A goal-oriented team player with a keen eye for detail and the ability to navigate complex technical challenges.

Added Value:

• Prior experience within the Automotive industry or supporting automotive-related software is highly advantageous.
• Previous experience with major ERP or ticketing systems such as SAP Zendesk or Salesforce.

Additional Information :

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Remote Work :

No

Employment Type :

Full-time