Customer & Technical Support Associate (Automotive) Level 1 Urgent Hiring!

Primary Functions

• Manages and supports IAM/OE Technical Support Calls and ensure resolution of the issue in a timely manner
• Ability to research diagnos and troubleshoots and resolves the issues to the clients satisfaction
• Maintains detailed records of daily interactions with customers installation activities reported issues and completed solutions along with any further actions required of management or stakeholder

Daily Operations

• Handles IAM OE ESItronic Calls & Emails
• ESItronic License Deployment
• ESItronic Remote Troubleshooting
• CDB Compliance (Real Time Documentation of Interactions)
• C4C Documentation (OE)
• XMS update deployment
• OE Remote Troubleshooting
• Bosch Warranty System Processing
• Bosch Motorsports Inbound Support
• Bosch Warranty System Quality Monitoring
• Bosch Warranty System Client Reporting

Qualifications :

• Bachelors Degree in Automotive and/or Information Technology
• 1 to 2 year technical support experience in automotive/ BPO industry
• Has basic to advanced understanding of OBD2
• Preferably with SAP experience
• Advanced knowledge on Microsoft Office and generate reports if needed
• Excellent communication skills
• Team Player able to sit well with the team and customers
• Keen attention to details
• Goal and result oriented
• Amenable to work onsite & hybrid set-up
• Can start asap

Additional Information :

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Remote Work :

No

Employment Type :

Full-time