Customer Support Specialist II Food Technology B2B

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role
Were looking for a customer-focused and solution-oriented Customer Support Specialist II to deliver exceptional support for businesses and restaurant partners using a leading corporate catering and workplace meal this role youll serve as a trusted resource ensuring every interaction contributes to a seamless ordering and dining experience for workplace meetings events and employee meal programs.

What Youll Do:

• Deliver exceptional customer support through email live chat and phone while maintaining professionalism and empathy.
• Assist business customers with catering orders modifications cancellations billing inquiries account questions and delivery concerns.
• Support restaurant partners with order fulfillment menu availability scheduling and platform-related inquiries.
• Investigate and resolve customer issues by coordinating with internal teams and external partners to ensure timely resolutions.
• Handle time-sensitive escalations such as delayed deliveries incorrect orders or service disruptions while maintaining a positive customer experience.
• Utilize CRM and internal systems to accurately document customer interactions and maintain detailed case records.
• Identify recurring customer trends and provide actionable insights that improve operational efficiency and customer satisfaction.
• Prioritize multiple customer conversations while meeting service level agreements (SLAs) and quality expectations.
• Work independently while collaborating with teammates to continuously improve processes and customer experience.
• Mentor less experienced team members by sharing best practices and supporting team success.
  

What We Expect From You:

• 1 yearof experience in customer support within a call centerenvironment.
• Advanced English proficiency (C1) with excellent written and verbal communication skills.
• Experience supporting customers through email chat and phone.
• Experience using CRM platforms such as Zendesk (preferred).
• Strong troubleshooting analytical and problem-solving abilities.
• Excellent time management and ability to prioritize multiple customer cases.
• Comfortable navigating multiple web-based tools and applications simultaneously.
• Ability to make sound decisions independently while maintaining a customer-first mindset.

What Youll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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