Customer Support Specialist 1 19874

Customer Support Specialist CapEx Management Platform (Fully Remote)

• Fully remote position from the Philippines
• Schedule: MondayFriday 8:00 AM 4:00 PM EST
• Salary: $900 - $1000usd a month.

Overview

Our client a technology company building a unified platform forCapEx planning and execution is seeking aCustomer Support Specialistto join their team.

Their platform replaces fragmented spreadsheets and email workflows by connecting long-term planning budgeting and day-to-day execution across the full CapEx lifecycle. It is widely used byreal estate owners and operators managing complex capital expenditure programs.

This role is focused on ensuring customers have a seamless experience using the platform with fast accurate and high-quality support.

Primary Function

The primary function of this role is toprovide responsive high-quality customer supportwhile helping users successfully navigate and adopt the CapEx management platform across planning budgeting and execution workflows.

Key Responsibilities

Customer Support & Issue Resolution

• Serve as the first point of contact for customer inquiries via email chat and support tickets

• Troubleshoot user issues related to platform functionality and workflows

• Diagnose and resolve common technical and operational issues efficiently

• Escalate complex bugs or system issues to internal technical teams with clear documentation

Platform Guidance & User Enablement

• Guide customers through platform features including planning budgeting and CapEx tracking tools

• Assist users in understanding workflows and best practices within the system

• Support onboarding of new clients and ensure smooth adoption

Communication & Customer Experience

• Provide clear professional and timely responses to customer requests

• Maintain high standards of customer satisfaction and responsiveness

• Ensure all interactions are documented accurately within support systems

Process Improvement & Feedback Loop

• Identify recurring customer issues and surface trends to internal teams

• Contribute to improving help documentation FAQs and support processes

• Collaborate with product and engineering teams to improve user experience

Required Qualifications

• 35 years of experience incustomer support SaaS support or technical support roles

• Strong English communication skills (written and verbal)

• Experience supporting software or platform-based products

• Ability to troubleshoot and logically resolve user issues

• Strong attention to detail and organizational skills

• Comfortable working independently in a remote environment

Preferred Qualifications

• Experience withB2B SaaS platforms especially in real estate finance or operations software

• Familiarity withCapEx construction or real estate operations workflows

• Experience using support tools such as Zendesk Intercom or similar platforms

• Strong problem-solving mindset with a customer-first approach

Role Details

• Fully remote position

• Schedule: MondayFriday 8:00 AM 4:00 PM EST

• Full-time role with consistent daily customer interaction

What This Role Offers

• Opportunity to support amodern platform transforming CapEx management for real estate operators

• Direct impact on customer success and product adoption

• Collaborative environment with product and engineering teams

• Exposure to enterprise workflows in real estate and capital planning

Who This Role is Ideal For

• Support professionals who enjoyhelping users succeed in complex software systems

• Detail-oriented communicators who can simplify technical concepts

• Candidates who thrive in structured fast-moving SaaS environments

• Problem-solvers who enjoy improving customer experience and workflows

Required Experience:

IC