Customer Support & Operations Analyst
Job Location:
Job Location:
Angeles - Philippines
Monthly Salary:
P 38000 - 42000
Monthly Salary:
Posted on:
4 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Title: Customer Support & Operations Analyst
Work Set-up: Work From Office
Schedule: Monday Friday 8:00 pm 5:00 am PH Time
Salary: Php 38000 Php 42000
About the Role
If youre tech-savvy highly organised and thrive on solving problems for clients this is a stable well-paying role with a fast-growing US technology company.
Were placing a Customer Support & Operations Analyst to join an established office-based team in Clark Freeport Zone supporting a US trading software and technology client. Youll manage support tickets troubleshoot platform issues support technical client onboarding and assist with QA testing. Youll receive full training on the clients platforms and systems what matters most is that youre organised proactive and confident making decisions independently.
This is a hybrid operations and support role where no two days are the same. If you enjoy problem-solving can juggle multiple priorities without dropping the ball and know when to act and when to escalate apply now.
JOB DESCRIPTION FOR CUSTOMER SUPPORT & OPERATIONS ANALYST
Responsibilities as a Customer Support & Operations Analyst:
Client Support
Respond promptly to support enquiries across multiple channels email live chat and phone
Troubleshoot platform issues by navigating internal systems to diagnose whether problems are user error or system errors
Manage client support tickets in Jira and Intercom helping users with questions about the trading platforms and technology
Client Onboarding
Support technical onboarding for new clients by configuring and customising software platforms per established procedures
Track onboarding progress and maintain clear documentation providing regular status updates to keep milestones on track
QA & Platform Testing
Assist with deployment testing by following QA procedures to identify issues (full training provided)
Document and report bugs and issues found during testing clearly and accurately
Qualifications as a Customer Support & Operations Analyst:
Minimum 3 years of BPO voice email and live chat support experience
Minimum 2 years of experience supporting customers through written channels email live chat or ticketing systems for international clients
Comfortable navigating internal systems and diagnosing client issues you figure things out before escalating
Strong organisational skills and ability to manage multiple priorities simultaneously
Excellent written and verbal English communication skills
Proficiency in MS Excel and Google Docs
Proactive resourceful and confident making decisions independently
Available to work US timezone evening shift Monday to Friday
Preferred:
Experience with ticketing systems such as Jira or Intercom
QA or software testing experience
Background in fintech trading or technology industry
Experience updating and maintaining records in CRM or internal systems
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
HMO
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and a collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website:
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers
Work Set-up: Work From Office
Schedule: Monday Friday 8:00 pm 5:00 am PH Time
Salary: Php 38000 Php 42000
About the Role
If youre tech-savvy highly organised and thrive on solving problems for clients this is a stable well-paying role with a fast-growing US technology company.
Were placing a Customer Support & Operations Analyst to join an established office-based team in Clark Freeport Zone supporting a US trading software and technology client. Youll manage support tickets troubleshoot platform issues support technical client onboarding and assist with QA testing. Youll receive full training on the clients platforms and systems what matters most is that youre organised proactive and confident making decisions independently.
This is a hybrid operations and support role where no two days are the same. If you enjoy problem-solving can juggle multiple priorities without dropping the ball and know when to act and when to escalate apply now.
JOB DESCRIPTION FOR CUSTOMER SUPPORT & OPERATIONS ANALYST
Responsibilities as a Customer Support & Operations Analyst:
Client Support
Respond promptly to support enquiries across multiple channels email live chat and phone
Troubleshoot platform issues by navigating internal systems to diagnose whether problems are user error or system errors
Manage client support tickets in Jira and Intercom helping users with questions about the trading platforms and technology
Client Onboarding
Support technical onboarding for new clients by configuring and customising software platforms per established procedures
Track onboarding progress and maintain clear documentation providing regular status updates to keep milestones on track
QA & Platform Testing
Assist with deployment testing by following QA procedures to identify issues (full training provided)
Document and report bugs and issues found during testing clearly and accurately
Qualifications as a Customer Support & Operations Analyst:
Minimum 3 years of BPO voice email and live chat support experience
Minimum 2 years of experience supporting customers through written channels email live chat or ticketing systems for international clients
Comfortable navigating internal systems and diagnosing client issues you figure things out before escalating
Strong organisational skills and ability to manage multiple priorities simultaneously
Excellent written and verbal English communication skills
Proficiency in MS Excel and Google Docs
Proactive resourceful and confident making decisions independently
Available to work US timezone evening shift Monday to Friday
Preferred:
Experience with ticketing systems such as Jira or Intercom
QA or software testing experience
Background in fintech trading or technology industry
Experience updating and maintaining records in CRM or internal systems
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
HMO
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and a collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website:
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers
