Customer Support Associate Voice & Digital

We are building our pioneer Customer Support team and are looking for individuals who are passionate about delivering great customer experiences. This role handles inbound enquiries across voice and digital channels ensuring every interaction is handled with care clarity and efficiency.

• Handle inbound enquiries via voice chat and email
• Resolve customer concerns and manage complaints professionally
• Deliver accurate clear and timely responses
• Meet service levels and quality standards
• Document interactions and maintain accurate records

• Experience in customer service or contact centre roles
• Strong communication skills across voice and written channels
• Customer-focused with strong problem-solving ability
• Comfortable using digital tools and systems
• Willing to work onsite in Mall of Asia Complex Pasay City
• Open to predominantly dayshift schedules

• Be part of a pioneer team and help shape the customer support function
• Collaborative and supportive environment
• Opportunity to build omnichannel CX experience

As a first step candidates will be invited to complete an online skills assessment followed by interviews.