Customer Support Advisor

This is a hybrid role. As a Customer Support Advisor you will maintain a Quality & Assurance score that meets department KPI for each period outlined in the annual goals.

Reporting to the Customer Support Advisor Team Manager you will be part of the Customer Service Australia. This team provides the best possible reactive and proactive customer support using the Sales through Service ethos. They support customers across multiple contact channels including those from Bingo Casino and Poker Sports Betting Interactive and Retail.

You Will:

• Provide award-winning standard service across all contact channels through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.
• Improve customer value through maximizing customer conversion and retention opportunities using company marketing programs and the Sales through Service mentality
• Be able to respond across all products but become an expert in at least one area

Qualifications :

You Have:

• Contact Centre and Customer Service Experience an advantage
• Fluent in English written and spoken to an excellent standard

Additional Information :

Benefits

At Entain we know that signing top players requires a great starting package and plenty of support to inspire you. Join us and a great compensation package is just the beginning. You can expect to receive benefits like:

• 26 days annual leave (including sick pay) and 22 public holidays.
• Extra paid leave including wellbeing and development days.
• Life assurance and Wellbeing support.
• Private healthcare for you and dependants.
• A stake in our success through our ShareSave scheme.

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process please contact us and well support you.

Were committed to creating a diverse equitable and inclusive workplace where everyone feels valued respected and able to be themselves.

Were an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age disability gender or gender reassignment pregnancy or maternity race religion or belief sexual orientation marriage/civil partnership or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work :

No

Employment Type :

Full-time