Customer Success Support Assistant (2)

Job Title: Customer Success Support Assistant

Location: Remote - Philippines

Type: Full time

Working Hours: Monday to Friday 9:00am5:00pm UK time

Base Salary: $1000 $1200 USD/ month

About the Company
We are a specialized members-only influencer marketing platform that is redefining how leading global brands connect with content creators. Rather than relying on traditional transactional models our platform fosters authentic partnerships by matching top-tier and micro-influencers with brands they already genuinely love and use.

Our technology streamlines the end-to-end campaign lifecyclefrom opportunity listings and creator bidding to direct messaging content management and performance analyticssaving brands hundreds of hours in operational overhead while delivering high-impact engagement and ROI. Behind our platform is a collaborative fast-paced and passionate team dedicated to making influencer collaboration seamless transparent and highly effective.

About the Role

We are looking for a highly organized proactive and fast-paced Customer Success Support Assistant to join our team. This role is built for someone who thrives behind the sceneskeeping high-volume workflows running smoothly staying on top of client and influencer communications and ensuring nothing slips through the cracks.

You will play a central role in managing our platform inbox supporting influencer campaigns and streamlining daily this position you will take ownership of platform-side support and messaging workflows while aligning with established communication standards.

Responsibilities

• Talent & Platform Inbox Management: Monitor triage and respond to a high volume of messages across platform tools and email inboxes promptly and accurately.
• Query Resolution: Resolve incoming issues and inquiries using existing FAQs support materials and standard operating procedures.
• Communication Consistency: Maintain tone and response guidelines aligned closely with Dianas communication style to ensure a seamless experience for clients and influencers.
• Issue Escalation: Identify complex or non-standard support requests and escalate them efficiently when needed.

• Influencer Tracking: Follow up with influencers to confirm content submissions post deadlines and campaign deliverables.
• Profile & Content Analysis: Review and evaluate social profiles and content styles to ensure alignment with campaign requirements.
• Asset Management: Download collect and organize influencer content (images videos captions) in structured internal folders for easy client access and reporting.

• Platform Administration: Support the Customer Success team with campaign setups progress tracking and internal documentation.
• Trial Onboarding: Assist Sales and Customer Success teams in onboarding new clients onto free trial accounts (profile setups basic troubleshooting administrative assistance).
• Reporting Support: Gather download format and structure data within spreadsheets and presentations to generate campaign performance summaries.
• Meeting Support: Attend client or internal meetings as needed take clear notes and track action items through to completion.

• Workflow Optimization: Identify repetitive admin tasks or bottlenecks and suggest practical ways to streamline daily operations.

• Google Workspace Expertise: Advanced proficiency with Google Sheets/Trackers Google Slides and Google Docs.
• Social Media Familiarity: Working knowledge of Instagram and TikTok with the ability to analyze social profiles media metrics and content aesthetics.
• High-Volume Support Experience: Proven experience handling fast-paced high-volume inbox workflows or administrative operations.

• Exceptional Organization: Highly structured approach to workyou love checklists spreadsheets and keeping databases updated.
• High-Volume Multitasker: Capable of managing hundreds of ongoing conversations and tasks simultaneously without sacrificing accuracy.
• Speed & Responsiveness: Known for quick turnaround times and proactive updates.
• Independent Execution: Comfortable working autonomously with minimal hand-holding once onboarded.
• Clear Communication: Strong written communication skills with a diplomatic confident approach to following up and gathering details.
• Team-Oriented Adaptability: Eager to collaborate closely with team members and adapt smoothly to established ways of working.

Required Experience:

Junior IC