Customer Success Specialist Spanish

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

• Supports Client Managers through standard channels and builds long-term trusted customer relationships.

• Monitors customer progress against goals and drives adoption usage business value and overall relationship health.

• Resolves customer challenges by coordinating with relevant teams across the company.

• Manages CAT allocation and coordinates with customers to ensure commitments are delivered.

• Supports ocean and logistics contract renewals tender handling and contract management.

• Works closely with frontline sales on account planning goal setting and marketing strategies.

• Communicates service or rate changes to assigned accounts.

• Handles sales support tasks and commercial activities from start to finish.

• Supports management with day-to-day team needs escalations disputes special projects training reporting and backup coverage.

• Supports local and global initiatives functional transformation and commercial awareness across teams and countries.

• Bachelors degree in business or a related field preferred.

• Minimum 2 years of experience in Sales Support or Customer Support within a similar area of expertise.

• Experience in account management execution and building customer relationships.

• Commercial knowledge.

• Strong communication skills.

• Ability to understand and address customer pain points.

• Proficiency in MS Office tools including Excel Word and Outlook.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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