Customer Success Associate

PRIMARY RESPONSIBILITIES Stage 1 (Client Success Associate)

Call Email First-Response & Live Chat Support
Following the company SOPs monitor and respond to incoming website chats emails and calls promptly and professionally
Answer general product shipping and order-status questions and provide a warm helpful first point of contact.
Perform order tracking updates and client shipping/delivery notifications.

Client Success Inbound Sales & Lead Qualification
Understand each clients needs recommend appropriate products and solutions and provide a warm helpful first point of contact.
Qualify inbound opportunities by gathering key information including contact details product needs quantities timeline budget and purchasing potential.
Send and follow up proactively on inquiries quotes samples and open opportunities to help convert qualified leads into orders.

CRM & Pipeline Support
Keep lead and communication records accurate and up to date moving entries to the correct pipeline stage (Bitrix24).
Complete required fields and notes so that nothing is lost as a lead moves toward a quote or order.
Perform routine weekly clean-up such as tagging follow-up reminders and stages.

PRIMARY RESPONSIBILITIES Stage 2 SDR (Sales Development Representative)

Outbound Prospecting & Business Development
Research and identify target B2B accounts prospects and decision-makers that fit our ICP.
Execute account-based and outbound prospecting through phone email LinkedIn CRM campaigns and other approved channels.
Build relationships re-engage past/inactive leads and clients communicate our value proposition and generate qualified sales opportunities.

Sales Development Meeting Booking & Closing
Conduct discovery conversations qualify prospects generate SQLs and consistently book high-quality sales meetings.
Host or support sales meetings handle objections and confidently move prospects through the sales process.
Manage qualified opportunities through follow-up negotiation and close while identifying cross-sell upsell repeat-order and account-growth opportunities.

CRM Pipeline & Sales Performance
Maintain accurate lead account activity and opportunity records
Maintain disciplined and timely follow-up to ensure qualified opportunities continue progressing through the pipeline.
Achieve defined KPIs for prospecting qualified opportunities SQLs meetings booked conversion and revenue.

OTHER RESPONSIBILITIES

Help with team admin tasks. Foster and sustain good team relationships across time zones.
Maintain active responsive communication with the US team throughout the workday.
Adhere to all company SOPs playbooks and quality standards.

EXPERIENCE ATTRIBUTES & REQUIREMENTS

- Native-level written and spoken English communication skills for phone video meetings email and chat.

- 3 years of experience in B2B sales inside sales business development client success or another client-facing sales role.

- Tech-savvy & comfortable with AI (Claude) tools Google Workspace eCommerce platforms CRM (Bitrix24 a plus) LinkedIn Sale Navigator Appollo Instantly HeyReach or similar enrichment and lead gen tools.

- Demonstrated experience in prospecting lead qualification sales follow-up meeting booking and closing sales.

- Comfortable making outbound calls initiating conversations with new prospects and communicating with business decision-makers.

- Strong discovery relationship-building objection-handling negotiation and follow-up skills.

- Goal-oriented and comfortable being measured against sales activity pipeline conversion meeting-booking and revenue KPIs.

- Highly organized with strong attention to detail and disciplined CRM/data-entry habits.

- Experience in B2B eCommerce graphic design trade show exhibits printing signage or display industries is a big plus.

- Strong client-service mindset: you genuinely enjoy helping clients while also identifying and developing sales opportunities.

- Education: Bachelors degree or equivalent professional experience

REMOTE WORK REQUIREMENTS

- A reliable dedicated home office space free from distractions during working hours.

- Stable high-speed internet connection and a working computer suitable for chat calls and CRM use.

- Ability to maintain availability and responsiveness during US Central business hours.

- A quiet environment suitable for taking and making client calls.