Customer Services Junior (Pharma)

Reporting Line

Operational direct reporting to Affiliate Manager or Supervisor; administrative accountability to GBS Supervisor.

Primary Responsibilities

This member assists the Inside Sales Managers in compiling documentation generating client quotations client communications entry/update of quotes and other information into CRM update information in Laboratory Information Management System (LIMS) market research and other tasks as needed.

Specific Responsibilities   

• At all times complies with SGS Code of Integrity and Professional Conduct.
• Coordinate with various departments to ensure prompt and appropriate responses to customer needs.
• Outlines the scope quotes schedules and coordinate the dispatch of sample collection and analysis projects to field and laboratory assets in their territory
• Act as the liaison and advocate for the customers needs requests and requirements when leveraging SGS and/or non-SGS Samplers Laboratories Management Sales and Business Development resources to complete projects
• Consult with customers to develop analysis protocols create testing schedules and interpret results.
• Demonstrate a deep understanding of regulatory requirements onboard treatment systems and SGS policies procedures and service offerings
• Engage with customers to develop relationships based on trust and competence
• Facilitate operational excellence by communicating customer needs and organizational best practices to internal and external stakeholders to ensure timely and accurate solutions to increase customer satisfaction and workplace efficiency
• Adheres to internal standards policies and procedures
• Performs other duties as assigned
• Develops skills and knowledge to progress in your career.
• Develops trust by providing timely responses to all inquiries whether by phone or email.
• Promotes a positive Can do! attitude and a safe working environment.
• Be knowledgeable and compliant with SGS procedures and standards.
• Takes initiative in all we do and perform other duties as required to further SGS mission of service quality and growth.
• Builds and maintains strong working relationships.
• Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality efficiency accreditation communication and technical improvement.
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training education or development as programmed by his/her immediate superior.
• Ensures work area in GBS is kept clean and presentable at all times.
• Remains familiar with SGS quality assurance procedures.
• Complies to all SGS QHSE and HR policies and procedures.

Qualifications :

Profile

• Bachelors degree in Chemistry Environmental Science or related science or an Associates degree in Chemistry Environmental Science or related science.
• 1 to 2 years of industry experience
• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
• Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. 
• Intermediate personal computer skills including email Microsoft Office job task applications Internet On-line data system.
• Excellent written and verbal communication skills in English (B2 or C1).

Additional Information :

Required Skills

• The ability to meet commitments made to yourself and others and acknowledges and accepts your choices actions and results.
• The ability to write and speak effectively actively listen to others ask questions to verify understanding and use tact and consideration when delivering feedback. 
• Demonstrate responsiveness adaptability and flexibility with changing environments responsibilities tasks and people.
• Methodically identify and resolve problems by gathering and analyzing information.
• Understand and comprehend information as well as find application and value from new knowledge. 
• The knowledge and ability to use computers and technology efficiently and effectively.
• The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
• Encourage and embrace dialogue from team members. Share key information with others involved in a project work to accomplish objectives respond with enthusiasm to directives and show support for departmental and organizational decisions.
• Follow detailed procedures to ensure accuracy in the entry and reporting of data.
• Demonstrate upmost level of integrity in all instances and shows respect toward others and for company principles.
• Sets high standard of excellence to ensure quality assurance in every aspect of work performed.
• Take personal responsibility and ownership to adhere to all company policies and procedures and complete work timely and in accordance with performance expectations.

Remote Work :

No

Employment Type :

Full-time