Customer Service Representative (Project-Based)

Duties and Responsibilities:

• Performing POD validation and related tasks

• Assist in maintaining trackers

• Processing order validation requests from customer support team or other departments and other related tasks

• Assist in gathering data for escalation review

• Conduct basic investigation through internal systems to assist in resolving customer issues

• Escalate complex urgent critical issues that require other departments help to relevant teams

• Reach out to customers to provide updates regarding complaints follow - ups and or validation or gather additional information as needed

• Follow communication procedures guidelines and policies

• Provide accurate valid and complete information by using the right methods/tools

• Other tasks may be assigned by the Assistant Team Lead Team Lead Customer Support Manager and Head of Customer Service.
  

Qualifications:

• Skills in using ticketing systems is a plus

• Familiar with using MS Excel PPT or equivalent Google programs (GSlides GSheets) but not required

• Strong phone contact handling skills and active listening

• Can generate creative solutions

• Can work well under pressure

• Must be a team-player

• Must be adaptable to change according to business needs

• Willing to work on shifting schedules