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Customer Service Representative (Project-based)
Job Location:
Job Location:
Mandaluyong - Philippines
Monthly Salary:
m 20000 - 30000
Monthly Salary:
Posted:
10 October 2026 (13 hours ago)
Posted:
Application Deadline:
7 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Sandman Software Systems Inc. is seeking a highly motivated customer-oriented and detail-oriented individual with at least one year of relevant work experience to join our team as a Customer Service Representative (CSR). This role is responsible for serving as a key point of contact for customers providing accurate product and service information addressing inquiries and resolving concerns efficiently and professionally to ensure a positive customer experience.
Key Responsibilities:
Customer Support & Communication:
- Serve as the liaison for clients regarding product service and system-related inquiries.
- Listen to understand and accurately document client concerns and support requests.
- Provide timely clear and professional responses to client inquiries.
Resolution & Escalation of Issues:
- Address and resolve client concerns using established system procedures process guidelines and knowledge bases.
- Identify issues requiring further assistance and escalate them to the appropriate teams.
- Coordinate with relevant departments to ensure client concerns are properly addressed and resolved.
Documentation & Reporting:
- Maintain accurate and organized records of client inquiries reported issues and resolutions.
- Prepare reports for client concerns actions taken and resolution status.
- Ensure proper documentation and communication of recurring issues to support continuous service improvement.
Qualifications:
- Bachelors degree in any field is preferred.
- At least one (1) year of relevant experience in customer service or a related role is required.
- Willingness and ability to work on-site in Mandaluyong City is required.
- Strong verbal and written communication skills.
- Good problem-solving skills and the ability to address client concerns effectively.
- Strong attention to detail and organizational skills.
- Ability to work collaboratively with different teams.
- Having a personal laptop is preferred.
What We Offer:
- Monthly salary of PHP .
- Opportunities for career growth and promotion.
Work Arrangement:
- Location: Mandaluyong City
- Work Setup: On-site
- Project-based for 6 months
Please note that we do not accept walk-in applications.
Required Experience:
Unclear Seniority
