Enter a job title or keyword
Customer Service Representative
Job Location:
Job Location:
Makati City - Philippines
Monthly Salary:
m 17000 - 19000
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
You are the primary liaison between a company and its customers. They address inquiries resolve complaints and provide product information. Often the first point of contact CSRs directly shape brand loyalty and customer retention by ensuring a seamless and satisfactory experience.
Core Responsibilities
- Inquiry Management: Answer questions regarding products services policies and pricing via phone email live chat or social media.
- Complaint Resolution: Listen actively to customer grievances diagnose problems and provide effective solutions to de-escalate frustration.
- Technical Troubleshooting: Guide customers through basic troubleshooting for hardware software or service outages.
Essential Skills and Qualifications
Active Listening & Empathy
Problem-Solving
Patience & Conflict Management
Technical Proficiency
Viber:
Required Experience:
Unclear Seniority
