Customer Service Representative Logistics (Dispatch Support)
Job Location:
Angeles - Philippines
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Are you detail-oriented customer-focused and passionate about logistics Join our team as a Dispatch Support Specialist and play a key role in ensuring efficient delivery operations while providing exceptional support to customers and drivers.
Key Responsibilities:
- Dispatch deliveries across assigned markets and create efficient routes based on driver schedules customer needs and service level agreements.
- Manage daily dispatch operations using the companys dispatch system.
- Communicate with customers via phone and email to resolve concerns promptly while maintaining a professional and courteous approach.
- Handle customer inquiries and tickets through Dialpad and Zendesk.
- Coordinate closely with drivers by providing timely updates instructions and operational support.
- Monitor delivery performance and help achieve on-time delivery metrics of 90% or higher.
- Provide regular feedback to Operations leaders regarding driver performance and staffing needs.
- Develop a strong understanding of assigned markets including clients drivers and operational requirements.
Requirements
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Responsible dependable and highly organized.
- Quick learner with the ability to adapt to new software and changing operational needs.
- Experience managing operational workflows efficiently is an advantage.
- Passion for logistics and delivering high-quality service.
- Proficient in Google Workspace (Docs Sheets Gmail etc.).
- Comfortable working in an onsite fast-paced environment.
Benefits
- HMO coverage with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- Great company culture
- Career growth and learning opportunities
- ONSITE (Makati or Pampanga)
- DAYSHIFT
- 30000 TO 34500 all in
Required Experience:
Unclear Seniority
About Company
SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States. Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, S ... View more
