Customer Service Representative (K)
Job Location:
Taguig - Philippines
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Position Overview:
The Customer Support Representative will serve as the first point of contact to customers and must be focused on providing excellent customer experience at all addition this person must have confidence to make quick and accurate decisions use independent judgement on unfamiliar customer needs foster great customer relationships and have the ability to determine when inquiries should be escalated.
Primary Responsibilities:
Answer & assist incoming customer inquiries via phone email and chat.
Assist customers with purchases
Keep updated on client product and be able to answer questions for customers
Help facilitate returns/exchanges
Admin responsibilities
Scheduling appointments
Collaborate with management teams to stay updated on new products services and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the companys customer service policies
Other duties as requested
Qualifications:
Must be willing to work from 5a-8p MST
High School Graduate
2 Years work experience in call center or CSR in office position
Basic computer skills
Excellent communication skills
Must be at least 18 years of age
Able to work well with other departments
Engage customers professionally and friendly
Excellent people skills/customer service
Experience assisting customer via email chat and phone
Adherence to daily/weekly/monthly KPIs to achieve client satisfaction
Ability to create excellent customer relationships
Ability to multi-task
Required Experience:
Unclear Seniority
About Company
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