Customer Service Representative – Commercial Banking Operations & Reconciliation

About this role:

Wells Fargo is seeking a Customer Service Representative Commercial Banking Operations & Fulfillment to support commercial banking clients by processing complex service requests researching transaction activity generating bank statements and providing payment and account-related information. This is a primarily back-office operations role that requires strong attention to detail accuracy and the ability to manage high-volume transaction requests within established service levels.

We are particularly interested in candidates with experience in account reconciliation bank reconciliation billing operations payment processing transaction research accounting support or commercial banking operations gained within local or international banks financial institutions shared services or finance and accounting environments. Experience investigating transaction discrepancies resolving reconciliation breaks and analyzing account activity is highly preferred.

In this role you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone text chat video chat and other lines of communication in a fast-paced high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents eSign paperwork and any other digital opportunities as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 1 year of Customer Service Financial Services or Contact Center support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• 1 year of experience in bank reconciliation accounting processes billing or transaction research within a local or international bank or financial institution is highly preferred.

• Strong attention to detail and accuracy particularly when handling transaction-related requests and large volumes of data.

• Ability to navigate multiple systems and manage operational tasks within established service level agreements.

Job Expectations:

• Must be amenable to working a night shift schedule of either 7:00 PM to 4:00 AM or 9:00 PM to 6:00 AM (manila time)

• Must be willing to work on a weekly rotational shift schedule.

• Must be amenable to observing the US holiday calendar in support of business operations.

• Must be willing to work under a temporary hybrid setup currently requiring 3 days onsite and 2 days remote per week subject to business needs.

• Must be able to report onsite at Five/NEO.

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed

• Must work on-site at the location posted

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.