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Customer Service Manager
Job Location:
Job Location:
Quezon City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
28 October 2026 (20 hours ago)
Posted:
Application Deadline:
25 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Service Manager (Real Estate)
Location: Quezon City
Work Setup: On-site
Employment Type: Full-time
Work Setup: On-site
Employment Type: Full-time
Job Summary
We are seeking an experienced Customer Service Manager to lead the customer service operations of a leading real estate company. The ideal candidate must have a solid background managing customer service or customer relationship management (CRM) teams within the real estate industry. This role is responsible for overseeing client concerns billing inquiries after-sales support and customer satisfaction while ensuring exceptional service delivery throughout the customer journey.
Key Responsibilities
- Lead and manage the Customer Service team to deliver exceptional support to property buyers homeowners and clients.
- Oversee the resolution of customer inquiries requests complaints and escalations in a timely and professional manner.
- Manage client relationships and ensure a positive customer experience from property turnover through after-sales support.
- Supervise billing-related concerns payment inquiries account coordination and documentation.
- Collaborate with Sales Finance Property Management Engineering Legal and other departments to resolve customer concerns.
- Monitor customer service KPIs service levels and client satisfaction metrics to drive continuous improvement.
- Develop and implement customer service policies procedures and service excellence initiatives.
- Analyze customer feedback and recommend process improvements to enhance operational efficiency.
- Prepare regular management reports on customer service performance complaint resolution and customer satisfaction.
- Coach mentor and develop customer service personnel to maintain high performance and service standards.
Qualifications
- Bachelors Degree in Business Administration Marketing Real Estate Management or any related field.
- Minimum of 5 years of managerial experience as a Customer Service Manager CRM Manager Client Relations Manager or similar role within the Real Estate industry.
- Must have direct experience working for a real estate developer or property company.
- Strong background in customer relationship management client management and after-sales operations.
- Extensive knowledge of billing processes payment concerns customer account management and inquiry handling.
- Proven experience handling customer complaints service recovery and escalation management.
- Excellent leadership communication interpersonal and problem-solving skills.
- Proficient in CRM systems Microsoft Office and customer service management tools.
