Customer Service Executive Order Management

Overall purpose of the responsibilities:

• Develop close and confident relationship with Customers to satisfy their needs. Manage communication and relation with the Customer.

• Take total ownership on Customers Purchase Orders (PO) from their date of receipt to their delivery and invoicing.

• Co-ordinate the order treatment with appropriate Account Managers Technical Consultants Sales Operations Order Administrators Planning department and Logistics.

• Share customer knowledge to all relevant internal stakeholders

• Is responsible for Customers satisfaction and Service Excellence in terms of order treatment & follow-up from Customers point of view.

Tasks

• Act asmaininterface with Customers Account Managers and Technical Consultants during customers purchase order treatment.

• Is responsible for order management once PO is in.

• Validate customers Purchase Orders according to Thales DIS Customers Purchase Order Review

• Ensure customers Purchase Orders are registered in Thales DIS order entry systems to allow treatment by Planning dept.

• Plan the Sales Orders shipment date with the Manufacturing site as per Customers requested delivery date.

• Acknowledge Customers Purchase Order within 48 hours from its date of receipt.

• Coordinate Customers executables for Sales Order production (artwork validation specific payment conditions input files etc.)

• Relay information around orders to/from Customers versus internal teams.

• Follow up the Sales Orders until their shipment and invoicing in a proactive mode.

• In charge of Customers complaints registration and follow up.

• Contribute to the short-term billing forecast exercise in volume and to its achievements.

• Responsible for backlog report accuracy through ERP data update when relevant

• Contribute to inventory optimization based on inputs from the Supply Chain and through the selection of proper subitem at order booking level.

• Ensure that Customers Purchase Orders are entered accurately and timely matter.

• Provide the agreed reports to Customers.

• Attend some Customers meetings assist Customers when visiting Thales DIS facilities.

Knowledge

• International sales administration and logistics (Letter of Credit Payment Terms Customs Rules)

• System Tools: IT Literate (Microsoft Pack Office )

• ERP knowledge is a plus

Skills

• Customer oriented and availability

• Good organization skills

• Rigorous

• Self-initiatives

• Able to perform effectively under pressure

• Team player

• Good at interpersonal-& intercultural communication

• English (oral and written) and another language according to the covered area

Education

• College Education and above