Customer Service Associate Level 1 (Order Management) Urgent Hiring!

• Follow up customer calls
• Respond to customers email inquiries in a timely manner
• Process orders forms and claims
• Provide product and service information to customers
• Manage and update customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Management of B2B system updates and processing uploads
• Research required information using available resources
• Manage and resolve customer complaints

Qualifications :

• 1 year of customer service associate experience
• Excellent in speaking and writing (English)
• Attention to details and accuracy
• Good interpersonal skills & ability to work with diverse environment
• Team Player
• Amenable to work in a shifting schedule/ night
• Present a positive attitude & accept constructive feedback
• Client oriented
• Knowledge in SAP and Salesforce system
• Basic to advance MS application skills (Excel Word Outlook)
• Amenable to work onsite and to start asap

Additional Information :

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.

Remote Work :

No

Employment Type :

Full-time