Customer Service Agent (Project-Based | Part-Time)

Remote Open to candidates in the Philippines
Part-Time Project-Based
Opportunities vary depending on client needs
UseYour Own Device

About the Role

Were looking for customer-focused and empathetic individuals to join our Flower Account as Project-Based Customer Service Agents. In this role youll assist customers via calls live chat and email with orders deliveries product inquiries and other concerns providing a personalized and positive customer experience. This is an ideal opportunity for adaptable individuals who learn quickly communicate effectively and are committed to a project-based customer service role.

What Youll Do

• Handle customer inquiries through phone live chat and email professionally and efficiently.
• Assist customers with flower orders delivery updates cancellations modifications and general product inquiries.
• Resolve customer concerns with empathy while maintaining a positive customer experience.
• Personalize responses to each customers situation rather than relying solely on scripted replies.
• Accurately document customer interactions and follow account procedures.
• Meet quality productivity and customer satisfaction expectations.
• Adapt quickly to seasonal changes in workload and business needs.
  

What You Bring

• Available to work 2040 hours per week with a flexible schedule including weekends and holidays if needed.
• Must not be currently employed or studying ensuring full availability for the project-based campaign.
• Excellent verbal and written English communication skills.
• Comfortable handling voice chat and email support.
• Quick learner with the ability to absorb new processes and product knowledge rapidly.
• Strong empathy and active listening skills.
• Able to personalize customer interactions naturally and build rapport.
• Customer service or BPO experience is an advantage but not required.
• Customer-first mindset
• Strong problem-solving skills
• Adaptability in a fast-paced seasonal environment
• Attention to detail
• Positive attitude and reliability
• Ability to remain calm under pressure during peak seasons
  

Interested Apply now to be part of our candidate pool! We look forward to connecting with you.

Required Experience:

Junior IC