Customer Service Agent (Permanent | Part-Time | Voice)

Remote Open to candidates in the Philippines
Full-Time Permanent
Opportunities vary depending on client needs
UseYour Own Device

About the Role

Were looking for customer-focused and empathetic individuals to join our Fitness Equipment Account as Customer Service Agents (Voice). In this role youll assist customers via calls with orders deliveries product inquiries and other concerns providing a personalised and positive customer experience. This is an ideal opportunity for adaptable individuals who learn quickly communicate effectively and are committed to a customer service role.

What Youll Do

• Handle customer inquiries through phone professionally and efficiently.
• Assist customers with orders delivery updates cancellations modifications and general product inquiries.
• Resolve customer concerns with empathy while maintaining a positive customer experience.
• Personalise responses to each customers situation rather than relying solely on scripted replies.
• Accurately document customer interactions and follow account procedures.
• Meet quality productivity and customer satisfaction expectations.
• Adapt quickly to changes in workload and business needs.
  

What You Bring

• Available to work 2024 hours per week with a fixed schedule including weekends and holidays if needed
• Excellent verbal and written English communication skills
• Quick learner with the ability to absorb new processes and product knowledge rapidly
• Strong empathy and active listening skills
• Able to personalise customer interactions naturally and build rapport
• Customer service or BPO experience is an advantage but not required
• Customer-first mindset
• Strong problem-solving skills
• Adaptability in a fast-paced seasonal environment
• Attention to detail
• Positive attitude and reliability
• Ability to remain calm under pressure during peak seasons
  

Interested Apply now to be part of our candidate pool! We look forward to connecting with you.

Required Experience:

Junior IC