Customer Marketing Agreements Manager

Customer Marketing Agreements Manager

Location: BGC
Work Setup: Onsite
Schedule: MondayFriday
Shift: Morning (8:00 AM 5:00 PM)

Job Summary

The CMA Manager is responsible for managing end-to-end Customer Marketing Agreements including accruals provisions and timely customer payments. This role ensures accuracy compliance and operational efficiency while driving continuous improvement and leading a team to support evolving business needs.

Key Responsibilities

Lead manage and develop the CMA team ensuring priorities align with business objectives

Oversee the end-to-end management of customer agreements including pricing governance and documentation

Ensure accuracy and timeliness of accruals provisions and customer payments

Monitor and ensure all agreements are properly documented approved and stored in compliance with company policies

Manage issuance of invoices credit memos and debit memos within agreed timelines

Ensure compliance with internal controls including SOX requirements and support internal and external audits

Perform and review reconciliations for accruals payments and relevant balance sheet accounts

Collaborate with Collections and Credit teams to reduce aged receivables and resolve disputes

Drive process improvements and enhance CMA processes through continuous improvement initiatives

Communicate effectively with stakeholders to influence best practices and drive operational alignment

Support transition activities and ensure smooth migration of CMA processes into Shared Services

Qualifications

Bachelors degree in Business Administration Finance Accounting Economics or related field

Relevant experience in finance accounting or shared services within a multinational environment

Proven experience in process improvement and implementation of solutions

Strong understanding of accruals reconciliations and financial controls

Proficient in Microsoft Office applications

Experience in ERP systems (SAP preferred)

Knowledge of Power BI is an advantage

Lean Six Sigma certification is a plus

Strong analytical organizational and problem-solving skills

Excellent communication and stakeholder management abilities

Ability to manage deadlines prioritize tasks and work in a fast-paced environment