Customer Experience Specialist (Spanish Speaker)
Job Location:
Manila - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
We Offer
This is an exciting career opportunity to work in a multinational Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
Spanish Customer Experience Specialist
This role is responsible for supporting end-to-end transport execution including planning vendor coordination exception management and order closure using SAP TMS. As an Operations specialist play a critical role in ensuring efficient cost-effective and reliable landside delivery for our global logistics network.
Key Responsibilities
Manage end-to-end landside shipment executionfrom booking and planning to delivery and order closureusing SAP TMS
Plan and optimize transport including vendor allocation scheduling and handling changes (amendments/cancellations)
Monitor execution proactively manage exceptions and ensure timely resolution across stakeholders
Coordinate with transport vendors to ensure service delivery compliance and performance adherence
Ensure accurate system updates cost validation and timely order closure to support billing and profitability.
Coordinate work closely with external parties vendors terminals customers and internal functions finance procurement customer experience.
Build strong engagement with regional front office teams
Participate in internal team meetings and contribute with ideas/suggestions for overall improvement of the operations business unit.
Qualifications:
Bachelors Graduate
Should be able to speak and write Spanish and English
Minimum of 3-5 years of experience in Customer Service BPO Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)
Technical Skills: MS Office tools SAP BI applications/tools programs or systems colleague wouldbe responsible foroperating any other assisting software.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
IC
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
