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Customer Experience Manager
Job Location:
Job Location:
Quezon City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
28 October 2026 (5 days ago)
Posted:
Application Deadline:
25 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Experience Manager (Real Estate)
Location: Quezon City
Work Setup: On-site
Employment Type: Full-time
Work Setup: On-site
Employment Type: Full-time
Job Summary
We are seeking a Customer Experience Manager to lead initiatives that enhance customer satisfaction and service excellence throughout the real estate customer journey. The role oversees customer service operations billing support client communications and after-sales services while driving continuous improvement across customer-facing processes.
Key Responsibilities
- Manage daily customer experience and customer service operations.
- Ensure timely resolution of customer concerns service requests and escalated issues.
- Oversee billing inquiries payment concerns and customer account coordination.
- Develop and implement customer experience strategies to improve client satisfaction.
- Work closely with Sales Finance Property Management Engineering and Legal teams to address customer needs.
- Monitor customer feedback and identify opportunities for service improvements.
- Establish and monitor customer service KPIs and service level standards.
- Lead mentor and evaluate the performance of the customer service team.
- Prepare operational and customer satisfaction reports for management.
Qualifications
- Bachelors Degree in Business Administration Marketing Hospitality Management Real Estate Management or any related course.
- Minimum of 5 years of managerial experience in Customer Experience Customer Service or CRM within the Real Estate industry.
- Must have experience working for a real estate developer or property company.
- Strong background in client management billing customer service operations and inquiry resolution.
- Proven leadership experience managing customer service teams.
- Excellent communication analytical and problem-solving skills.
- Proficient in CRM systems Microsoft Office and customer service performance reporting.
