Customer Experience Associate

Hey mabuhay!

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic so well keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient reliable and safe rides impacting millions of lives positively every single day.

Now were looking for a Customer Experience Associate.

What youll do:

• Responds to customer inquiries by phone (inbound and outbound) e-mail or chat to provide problem resolution.
• Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
• Support different Channels such as Telegram Social Media In-App Email and Chat
• Provide personalized customer service by responding to the needs of the customers.
• Participate in ongoing training and development programs.
• Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
• Adhere to company policies and procedures.

• At least 6 moths to 1 year of customer service support or any client facing roles experience
• Strong communication skills (oral and written) inTagalog and English
• Ability to converse in Bisaya is a plus
• Amenable to working on a shifting schedule and working onsite

REMINDERS: Please note that the screening process includes Typing Test (35 wpm) and Mock call Assessment.

Why join Angkas

Work your way Enjoy flexibility and the freedom to thrive in your role.
Work-life balance Build a career without sacrificing your personal life.
Free perks Fuel up with free meals and stay active with gym access.
Grow fast Unlock career advancement and promotion opportunities.
Get rewarded Earn a competitive salary with opportunities for pay increases.
Start-up energy Be part of a fast-moving innovative team where your ideas matter.
Global vibes Collaborate with a diverse multicultural team in an agile workplace.
Tech-driven culture Work with modern tools and cutting-edge technology that keep you ahead of the game.

Required Experience:

IC