Customer Communications & Template Coordinator (Non-Marketing)

Symbos is an Australian-founded organisation delivering customer experience operational support and technology solutions for global clients. With a strong focus on people performance and continuous improvement we partner with businesses to design and deliver efficient customer-led outcomes at scale. Our approach combines structure empathy and innovation to create meaningful experiences across every customer interaction.

Were looking for a detail-oriented Customer Communications Coordinator to manage and optimise customer-facing content across key communication channels.

In this role you will be responsible for creating maintaining and improving structured communications such as emails letters and templates. You will work closely with internal stakeholders to ensure communications are accurate compliant and aligned with the customer journey.

This is a hands-on role combining content writing coordination and process ownership.

• Write edit and maintain customer-facing communications including emails notices letters and templates
• Manage and update communication templates ensuring consistency in tone format and compliance
• Coordinate with internal teams to gather inputs and ensure timely delivery of communications
• Review content for accuracy clarity and alignment with customer experience standards
• Support the development of communication libraries and structured content systems
• Monitor and evaluate communication effectiveness and identify areas for improvement
• Refine content based on feedback reporting insights and engagement outcomes

• 25 years of experience in:
  • Customer communications content coordination or similar roles
• Strong written communication skills with high attention to detail
• Experience working with structured content such as templates emails or SOPs
• Comfortable coordinating with multiple stakeholders
• Highly organised with the ability to manage competing priorities
• Proficient in Microsoft Office particularly Word formatting

Nice to have:

• Exposure to document automation tools or template systems
• Basic knowledge of HTML or structured content formats
• Experience in financial services collections or regulated environments

• Opportunity to work in a structured process-driven environment
• Exposure to communication optimisation and customer journey design
• Collaborative team environment with growth opportunities
• Competitive salary aligned with market standards

Youll be part of a team focused on delivering clear effective and compliant customer communications. This role offers the opportunity to build expertise in content operations and customer experience while working with structured communication systems at scale.