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Customer Care Specialist
Job Location:
Job Location:
Manila - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 August 2026 (21 hours ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Full-time
Description
Key Responsibilities
- Respond to customer inquiries and complaints promptly and professionally
- Provide detailed information about products services features specifications and pricing
- Process transactions including orders returns and exchanges ensuring accuracy
- Troubleshoot and resolve product or service issues escalating complex problems to appropriate departments
- Document all customer interactions and resolutions in the companys CRM system
- Collaborate with internal teams to improve service delivery and customer experience
- Follow up with customers to ensure satisfaction and issue resolution
- Maintain up-to-date knowledge of company products services and policies
Requirements
Required Skills and Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to remain calm under pressure and handle difficult situations
- Proficiency in customer service software and Microsoft Office Suite
- Strong organizational skills and ability to multitask
- High school diploma or equivalent required; associate or bachelors degree preferred
- Previous experience in customer service or a related role is highly desirable
Required Experience:
IC
About Company
Lofty is an all-in-one real estate solution that offers CRM, IDX, team management, lead generation and more bundled in a seamless, easy to use package.
