Customer Care Associate

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ACareeratNTTDATAMeans:

• HavingongoingopportunitiestoGROW yourcareer -weofferbarrier-freelearningwithmultipleself-learningtoolsavailable.
• BeingpartofaglobalorganizationwhereyoucanBELONG - -focusedenvironmentwhereyoucanshinenomatterwhoyouare.
• BelongingtoateamwhereyoucanmakeaDIFFERENCE-.
• BeingpartofaglobalPIONEERwhereyougainexposuretoourFortune500clientsandworld-leadingglobaltechnologypartnersandworkwithanetworkofover40000smartanddiversecolleaguesacross57countriesdeliveringservicesinover200countries.

WhatelsedoesNTTDATAOfferWeregladyouasked!

• HMOBenefits
• EmployeeAssistanceProgram
• PaidVacationLeaves(VLs)andSickLeaves(SLs)
• YearlyAppraisal
• CareerGrowthOpportunities
• RewardsandRecognitionprograms
• ReferralIncentives

Position Overview:

As a Customer Care Associate you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate short we are looking for a commitment to make every customer interaction enjoyable!

• Position Status: Full Time - Work on Site
• Hours of Work: Monday-Sunday 7:00am-11:00pm EST
• Location: Eastwood Cyber Park Quezon City

Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs using sound judgment when recommending appropriate solutions.
• To fulfill customer requests respond to inquiries/complaints demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction and wrap up by inputting data for call history sending messages to appropriate third parties when required and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills including typing spelling and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional empathetic and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures values and best practice.
• Ability to work all required shifts.