Customer Care Agent

At Symbos we create connected experiences by bringing together skilled people smart technology and strong partnerships. We offer meaningful work opportunities to grow and a supportive environment where people can make a practical impact.

About the Client

Our client provides parking operations and customer support services across New Zealand. Its teams help customers navigate car park access payments tickets and other parking-related concerns through professional reliable service.

The Opportunity

We are looking for experienced Customer Care Agents to support customers across New Zealand. You will handle customer enquiries resolve parking-related concerns and provide clear accurate information across every interaction.

The role offers a monthly salary of PHP 25000 and will be based at Four E-Com Pasay City. A hybrid arrangement becomes available after successful completion of the three-month probationary and onboarding period.

As the account operates 24/7 you must be willing to work rotating shifts weekends public holidays night shifts and outside standard business hours when required.

What Sets This Role Apart

Support customers in New Zealand within a specialised parking operations environment

Build practical knowledge of parking systems equipment and operational processes

Transition to a hybrid work arrangement after successful onboarding and probation

Join a collaborative team focused on service quality resolution and continuous improvement

Key Responsibilities

Handle customer enquiries professionally through approved contact channels

Use active listening and relevant questions to understand each customers concern

Resolve issues involving car park access tickets payments parking equipment ANPR and barriers where applicable

Use approved systems knowledge resources and business rules to investigate concerns and provide accurate information

Manage complaints and difficult interactions calmly while maintaining ownership and call control

Escalate unresolved or out-of-scope matters through the correct process

Document customer interactions actions outcomes and required follow-up accurately

Meet agreed quality productivity attendance and schedule adherence standards

Work closely with Operations Team Leaders Quality Training and support teams

What Were Looking For

At least one year of relevant BPO or contact-centre experience

Experience handling inbound voice customer interactions and resolving enquiries complaints or service issues

Strong spoken and written English communication skills

Demonstrated active listening probing problem-solving and customer service capability

Ability to remain professional when supporting difficult or dissatisfied customers

Confidence navigating multiple systems while speaking with customers and maintaining accurate records

Working proficiency in Microsoft Office and standard contact-centre systems

Strong attention to detail process discipline and accountability

Willingness to work rotating shifts weekends public holidays and night shifts

Ability to complete the practical Customer Care assessment successfully

Nice to Have

Experience in parking transport mobility facilities utilities or another operational service environment

Experience handling complaints and service recovery

Experience using NICE CXone or a similar contact-centre platform

Experience supporting Australian or New Zealand customers in a high-volume environment

Who This Role Suits

This role suits an experienced frontline customer service professional who enjoys solving practical problems communicating clearly and taking ownership of customer concerns. You will be comfortable working in a structured process-driven environment and adapting to changing operational needs.

Application Process

Apply with your updated CV highlighting your relevant BPO or contact-centre experience. Shortlisted candidates will complete an initial screening and practical Customer Care assessment before progressing to the next stage.