Customer Admin Support
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Job Summary
This is a remote position.
We are seeking a detail-oriented and highly organized Customer Admin Support to provide end-to-end administrative customer service and order management support. This role plays a critical part in ensuring smooth daily operations accurate order processing responsive customer communication and timely reporting. The ideal candidate is proactive deadline-driven and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism.
- Triage incoming phone calls customer enquiries and emails.
- Handle order-taking sales support and general customer service interactions.
- Maintain database accuracy and hygiene.
- Record and track consumer feedback received via phone email and web submissions.
- Manage customer complaint resolution and coordinate product reimbursements.
- Attend regular team and stakeholder meetings as required.
- Perform order keying validation and discrepancy highlighting.
- Issue short supply notifications and follow up on reorder availability.
- Process order invoicing through relevant portals and maintain dispatch records.
- Book delivery timeslots with transport providers.
- Provide backup support for key logistics functions.
- Perform accounts receivablerelated tasks.
- Monitor retailer sales trends and demand using available data sources.
- Prepare weekly customer reports and forecasts.
- Assist with month-end report downloads and data preparation.
- Upload and manage recipe content from Instagram to the company website.
- Review customer websites to ensure images and data accuracy.
- Conduct market research to support business initiatives.
- Intermediate proficiency in Microsoft Office.
- Strong verbal and written communication skills.
- Detail-oriented with a high level of accuracy and adherence to procedures.
- Demonstrates integrity professionalism and reliability.
- Proactive and results-driven; takes initiative to complete tasks.
- Effectively manages multiple priorities and deadlines in fast-paced environments.
- Builds and maintains positive collaborative working relationships.
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
Required Skills:
Intermediate proficiency in Microsoft Office. Strong verbal and written communication skills. Detail-oriented with a high level of accuracy and adherence to procedures. Demonstrates integrity professionalism and reliability. Proactive and results-driven; takes initiative to complete tasks. Effectively manages multiple priorities and deadlines in fast-paced environments. Builds and maintains positive collaborative working relationships.
