Customer Account Coordinator

At Symbos we connect businesses with exceptional talent to help them grow innovate and deliver meaningful outcomes. We partner with leading organisations across Australia and beyond combining global capability with a people-first approach.

Were currently recruiting for a Customer Account Coordinator on behalf of one of our Australian clients. This is an onsite dayshift opportunity based in the Mall of Asia Complex where youll join a pioneer team and help customers navigate enquiries quotations service requests and account administration.

Our client is a leading Australian freight courier and logistics provider supporting businesses with express delivery parcel freight logistics and supply chain solutions. The team supports customer enquiries quotations service requests account administration and timely follow-up across the customer journey.

We are looking for a Customer Account Coordinator to join a pioneer team supporting Australian business customers. This is an onsite role based in the Mall of Asia Complex Pasay City with a dayshift schedule aligned to Australian business hours.

In this role you will be the primary point of contact for customers managing enquiries quotations service requests and account administration. You will build strong customer relationships while coordinating with internal teams to ensure timely and effective solutions. Through proactive communication and follow-through you will help deliver a seamless customer experience and support long-term account success.

• Pioneer team opportunity supporting a leading Australian organisation from the ground up.
• Dayshift schedule aligned to Australian customers and stakeholders.
• Onsite role based in the Mall of Asia Complex Pasay City.
• Ideal stepping stone for early to mid-level professionals looking to grow in customer operations account coordination and commercial support.

• Serve as the primary point of contact for customer enquiries via phone email and digital channels.
• Ask effective probing questions to understand customer needs clarify requirements and determine the appropriate next step.
• Manage customer enquiries service requests account administration tasks and follow-up activities through to completion.
• Prepare and coordinate customer quotations within approved guidelines and ensure details are accurate before submission.
• Support account maintenance activities including customer information updates billing details and relevant account records.
• Coordinate with internal teams to ensure customer enquiries are directed and resolved appropriately.
• Build positive customer relationships through clear communication timely updates and consistent follow-through.
• Escalate complex non-standard or operational enquiries to the correct internal team or decision-maker.
• Conduct customer follow-ups when required to confirm outcomes provide updates present quotation details or close the loop.
• Support service quality by meeting response time accuracy productivity and customer experience expectations.

• 1 to 3 years of experience in customer service customer support account coordination sales administration order management shared services business support or a similar role.
• Strong communication skills with the ability to build rapport and ask effective probing questions.
• Comfortable handling customer enquiries quotations service requests and account administration activities.
• Strong administrative and organisational skills with attention to detail.
• Good follow-up discipline with accountability for closing the loop with customers and internal teams.
• Comfortable using CRM systems ticketing platforms customer management tools or Microsoft Office applications.
• Ability to manage multiple enquiries prioritise work and meet response and turnaround expectations.
• Willing and able to work onsite in the Mall of Asia Complex on a dayshift schedule as part of a pioneer team.

• Experience in BPO customer service shared services customer operations sales administration order management or business administration.
• Experience supporting customer account updates quotation coordination order processing service changes or customer administration.
• Experience working with Australian or international customers.
• Exposure to logistics transportation telecommunications or another service-led industry.

This role suits someone who enjoys helping customers asking the right questions and keeping things organised. You are comfortable building customer relationships coordinating across teams and following through until enquiries are resolved.

You will thrive in this role if you are looking for an onsite dayshift opportunity that combines customer interaction account coordination basic quotation support and administration in a supportive pioneer team environment.

To apply please submit your CV outlining your customer service customer support account coordination sales administration order management shared services or business support experience.

Applications will be reviewed by the recruitment team and shortlisted candidates will be contacted with next steps.